---
title: "Management and Delivery of a Belfast Citywide Appeals Service"
ocid: "ocds-h6vhtk-0544e3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0544e3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0544e3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0544e3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BELFAST CITY COUNCIL"
published: "2025-12-15"
---

# Management and Delivery of a Belfast Citywide Appeals Service

Buyer: BELFAST CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0544e3

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## Summary

The procurement process for the Management and Delivery of a Belfast Citywide Appeals Service has been completed, with Belfast City Council as the buying organisation. The procurement process employed an open procedure, underpinned by Northern Irish devolved regulations, and covered by the Government Procurement Agreement (GPA). This tender, focusing on services within the community and personal sectors, is valued at £1,296,000 GBP. The award stage was reached on 15th December 2025, culminating in a contract with Advice Space, set to commence on 1st April 2026, and running until 31st March 2028, with potential extensions up to 2030. The service will be delivered in Belfast, Northern Ireland (region UKN06).

This tender represents a significant opportunity for businesses specialising in community and social services, especially those skilled in providing appeals assistance. Companies experienced in public sector contracts or possessing expertise in civic betterment will find this tender particularly relevant. An ideal candidate would have a robust infrastructure to support service delivery, maintain high standards of confidentiality, and ensure accessibility compliance, drawing on local knowledge to effectively engage with Belfast's diverse population. The procurement favours organisations adept at delivering quality services within a structured, high-value contract environment, offering stability and growth prospects in the region's public services sector.

## Notice

This procurement is in relation to the management and delivery of a Belfast Citywide Appeals Service. Belfast City Council wishes to appoint an experienced Contractor who will provide suitably qualified advisors and administration support, to provide an accessible, high quality, confidential Belfast City appeals service that will provide support for people to prepare cases that will be considered by the Appeals Service administered by the Court Service (Northern Ireland), and provide representation at relevant appeals, ensuring an effective appeals service for clients.

### Lot Information

Lot 1

Options: If required, Council reserves the right to add additional requirements to the management and delivery of the Service under this Contract during the Contract Period including but not limited to: * Additional services:- changes associated with the Appeals Service that would accommodate changes to policies, procedures and working practices around the Welfare Benefits' System. The Council reserves the right to add or remove objectives to or from the Contract in line with requirements. Any contract variation may be subject to further Council internal approvals and be in accordance with the provisions of the Procurement Act 2023.

Renewal: The Council reserves the right to extend/renew the Contract up to a further two periods of twelve months. Any extension may be subject to further approval by Council Committee, availability of funding and satisfactory performance of the Contractor.

### Planning Information

​​As previously mentioned, the Council wishes to appoint an experienced Contractor to manage and deliver a Belfast Citywide Appeals Service, which will cover a full range of issues including benefits, appeals / tribunal support and representation, basic money and debt, consumer issues, basic immigration, administration of justice, human rights, employment, housing, education and health & disability​ 
The aim is to have a contract that will run for a maximum of 4.5 years to provide flexible delivery of the service with engagement with clients, based on individual needs and circumstances, by telephone, face-to-face, on-line, etc. making use of technology and modern methods of delivery / engagement. The service will make use of mechanisms that will enable referrals, linking clients with the required appeals support around issues that include, debt, employment, housing, education, health and disability, immigration and complex social security issues. 
With the appropriately qualified advisors, the service should be delivered in premises that are fully disabled accessible; have private interview room/s; be in a location which is accessible by public transport and considered neutral and acceptable to all sections of the community; have appropriate facilities for storage of confidential information and equipment; open five days per week with at least one early evening or weekend session. 
The Council will be holding a consultation session at 11am on Wednesday 13th August 2025. The session will be a short presentation on MS Teams, which will give a brief overview of the requirements of the new Citywide Appeals Service and an overview of the procurement process, including an indicative timeline. Representatives from the Councils Community Support and Commercial and Procurement Services teams will be present. Those interested in attending should register their interest by sending an email “FAO Rachel Crothers” to cps@belfastcity.gov.uk no later than 4pm Tuesday 11th August 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/082754-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Dec 2025 |
| Submission deadline | 23 Oct 2025 |
| Future notice date | 1 Sep 2025 |
| Award date | 26 Nov 2025 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | 2029-08-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,080,000 |
| Lots value | £1,080,000 |
| Awards value | £1,296,000 |
| Contracts value | £1,296,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active, Pending |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BELFAST CITY COUNCIL |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8DJ |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN06 Belfast |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ADVICE SPACE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 98 - Other community, social and personal services

### Codes

- 75200000 - Provision of services to the community
- 98000000 - Other community, social and personal services
- 98133100 - Civic betterment and community facility support services

## Release History

- 15 Dec 2025 at 09:43 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/082754-2025
- 26 Nov 2025 at 09:26 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/077080-2025
- 22 Sep 2025 at 10:23 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/058419-2025
- 11 Sep 2025 at 09:44 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/055700-2025
- 28 Jul 2025 at 08:06 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/043295-2025
- 9 Jun 2025 at 06:51 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/030763-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/082754-2025
  15th December 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/077080-2025
  26th November 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/058419-2025
  22nd September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/055700-2025
  11th September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/043295-2025
  28th July 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/030763-2025
  9th June 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://e-sourcingni.bravosolution.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0544e3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0544e3.json.