--- title: "ITT - Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5" ocid: "ocds-h6vhtk-05452a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05452a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05452a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05452a.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ENERGY SAVING TRUST LTD" published: "2025-07-21" --- # ITT - Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5 Buyer: ENERGY SAVING TRUST LTD Current stage: Tender OCID: ocds-h6vhtk-05452a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05452a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05452a.json) ## Summary The Energy Saving Trust is in the tender stage of its procurement process for the Home Energy Scotland Advice Centre Services across five regions in Scotland, commencing on 1st April 2026. This procurement, which follows an open procedure, is intended to operate and manage advice centres providing tailored advice on energy efficiency and affordable warmth. Key industry classifications include call centre and energy-efficiency consultancy services. The procurement covers the regions of Highlands and Islands, North East, South East, South West, and Strathclyde and Central Scotland, with an end date of March 2028. Interested suppliers should submit their electronic bids by 12th September 2025 through the Public Contracts Scotland website, taking care to meet the deadline to avoid last-minute challenges. This tender represents a significant opportunity for businesses specialising in energy management, consultancy, or call centre operations to grow their business through long-term public sector contracts. With a total estimated value of GBP 12 million over two years, the contract also offers potential extensions of up to two additional years, providing stable revenue over the engagement period. Companies with expertise in advising on energy efficiency measures, renewable energy installations, and programs assisting low-income households would be ideal candidates. Additionally, suppliers are required to have established facilities within the specified regions, making businesses with a local presence particularly well-suited to compete for these contracts. ## Notice Energy Saving Trust is procuring an opportunity for Tenderers to operate and manage five Home Energy Scotland advice centres to provide free, expert, impartial, highly tailored advice to householders and other customers on affordable warmth, sustainable energy and low carbon lifestyles. This opportunity is being procured under five geographical lots. The Specification at Section 2 includes specific details of the technical requirements to be provided under each lot. ### Lot Information Home Energy Scotland Highlands and Islands Energy Saving Trust wishes to appoint a contractor to operate and manage The Highlands and Islands HES advice centre (Lot 1) from 1st April 2026. Local Authority areas covered under HES Highlands and Islands: Argyll and Bute Highland Na h-Eileanan Siar Orkney Islands Shetland Islands We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.1 million (excl VAT) per year of this budget is attributable to the Highlands and Islands Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is included in the attached documents. Renewal: Potential for two further one-year extensions. Home Energy Scotland North East Energy Saving Trust wishes to appoint a contractor to operate and manage The North East HES advice centre (Lot 2) from 1st April 2026. Local Authority areas covered under HES North East: Aberdeen City Aberdeenshire Angus Dundee City Moray Perth and Kinross We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.2 million (excl VAT) per year of this budget is attributable to the North East Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is included in the attached documents. Renewal: Potential for two further one-year extensions. Local Authority areas covered under HES South East Energy Saving Trust wishes to appoint a contractor to operate and manage The South East HES advice centre (Lot 3) from 1st April 2026. Local Authority areas covered under HES South East: East Lothian Edinburgh, City of Fife Midlothian Scottish Borders West Lothian We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.3 million (excl VAT) per year of this budget is attributable to the South East Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is included in the attached documents. Renewal: Potential for two further one-year extensions. Home Energy Scotland South West Energy Saving Trust wishes to appoint a contractor to operate and manage The South West HES advice centre (Lot 4) from 1st April 2026. Local Authority areas covered under HES South West: Dumfries and Galloway East Ayrshire North Ayrshire South Ayrshire We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 0.8 million (excl VAT) per year of this budget is attributable to the South West Centre. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is included in the attached documents. Renewal: Potential for two further one-year extensions. Home Energy Scotland Strathclyde and Central Energy Saving Trust wishes to appoint a contractor to operate and manage The Strathclyde and Central HES advice centre (Lot 5) from 1st April 2026. Home Energy Scotland Strathclyde and Central: Clackmannanshire East Dunbartonshire East Renfrewshire Falkirk Glasgow City Inverclyde North Lanarkshire Renfrewshire South Lanarkshire Stirling West Dunbartonshire We are procuring five regional contracts, this lot being one of five. Tenderers must locate staff for delivery of the service within the region covered by each lot and tenderers will only be able to bid for a maximum of 2 lots. The advice network was established in 2008 and is managed on behalf of the Scottish Government by Energy Saving Trust. The current contracts are due to expire on 31 March 2026. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and, where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing clean heating, insulation and other energy efficiency measures; generating energy through home renewables as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low-income householders through the Scottish Government's Warmer Homes Scotland programme, Home Energy Scotland grants and loans, and area-based schemes. The advice centres deliver direct advice by phone, email, in person and through digital channels, and develop collaborative partnerships and outreach, working to meet agreed activity KPIs. The estimated total value of the services being tendered is GBP 12 million over 2 years to March 2028, with a potential for two further one-year extensions. Around GBP 1.8 million (excl VAT) per year of this budget is attributable to the Strathclyde and Central. This figure, and figures for future years of the service are subject to ongoing revision and approval from Scottish Government, acting in their own sole discretion. The contracts are expected to commence on the 1st of April 2026. Additional information: All information is available in the attached documents. Renewal: Potential for two further one-year extensions. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/041605-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Jul 2025 | | Submission deadline | 12 Sep 2025 | | Future notice date | 20 Jul 2025 | | Award date | Not specified | | Contract period | 31 Mar 2026 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | £5,216,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ENERGY SAVING TRUST LTD | | Locality | EH2 1DF | | Post town | Not specified | | Postcode | EDINBU RGH | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLM Scotland, TLM6 Highlands and Islands, TLM7 Eastern Scotland, TLM8 West Central Scotland, TLM9 Southern Scotland | ## CPV Codes ### Divisions - 71 - Architectural, construction, engineering and inspection services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 71314200 - Energy-management services - 71314300 - Energy-efficiency consultancy services - 79512000 - Call centre ## Release History - 21 Jul 2025 at 11:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/041605-2025 - 9 Jun 2025 at 10:51 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/030893-2025 ## Notice URLs - http://www.energysavingtrust.org.uk - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000803343 - https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ - https://www.publiccontractsscotland.gov.uk/ - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=803343 - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA14923 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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