---
title: "Reference - BTNS302100 - BT Five9 Cloud Contact Centre"
ocid: "ocds-h6vhtk-0545ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0545ca"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0545ca.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0545ca.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST"
published: "2025-06-25"
---

# Reference - BTNS302100 - BT Five9 Cloud Contact Centre

Buyer: CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-0545ca

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0545ca)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0545ca.json)

## Summary

The procurement process undertaken by Cambridgeshire Community Services NHS Trust involves the direct awarding of the "BT Five9 Cloud Contact Centre" contract under the Crown Commercial Services Framework. This contract, valued at approximately £950,000 to £1.1 million, has been awarded to British Telecommunications Public Limited Company without competition as it falls below the threshold for competitive tendering. The procurement is focused on the delivery of services in the telecommunications industry, with particular emphasis on information technology services and telecommunications networks. It covers a wide geographical area, including various regions in the United Kingdom such as UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. The contract commenced on the 19th of June, 2025, and will run until the 18th of June, 2030. This procurement stage is complete, and the award is actively in place.

The direct award to British Telecommunications creates substantial business growth opportunities, particularly for large-scale enterprises skilled in telecommunications networks and IT services. Since the procurement method bypassed competitive bidding, the contract is ideally suited for established large businesses with the necessary capacity and expertise to fulfil the requirements outlined by Cambridgeshire Community Services NHS Trust. Companies that can present innovative solutions and provide reliable network infrastructure and IT services will find this procurement advantageous, as it supports sustained engagement and expansion across diverse regions in the UK. Additionally, the contract value and duration promise long-term business relationships and financial stability for the involved supplier.

## Notice

Direct Award under Crown Commercial Services Framework - RM6116-BT-Lot4c-022-C Year 1 - PS216,000 Year 2 to Year 5 - PS180,000 annually Approx Lifetime Value - PS950,000 - PS1.1M

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034914-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 May 2025 |
| Contract period | 18 Jun 2025 - 18 Jun 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £950,000 |
| Contracts value | £950,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST |
| Locality | CAMBRIDGESHIRE |
| Post town | Peterborough |
| Postcode | PE27 4LG |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Huntingdonshire |
| Electoral ward | St Ives South |
| Westminster constituency | Huntingdon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | BRITISH TELECOMMUNICATIONS; BRITISH TELECOMMUNICATIONS PUBLIC |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32412100 - Telecommunications network
- 72222300 - Information technology services

## Release History

- 25 Jun 2025 at 08:22 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/034914-2025
- 10 Jun 2025 at 08:56 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/031140-2025
- 10 Jun 2025 at 08:50 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/031135-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/034914-2025
  25th June 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/031140-2025
  10th June 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/031135-2025
  10th June 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.bt.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0545ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0545ca.json.