--- title: "Out of Hours Call Handling Service" ocid: "ocds-h6vhtk-054603" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054603" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-054603.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-054603.json" source: "Find A Tender Service" current_stage: "Award" buyer: "THE SWAYTHLING HOUSING SOCIETY LTD (TRADING AS ABRI)" published: "2026-03-16" --- # Out of Hours Call Handling Service Buyer: THE SWAYTHLING HOUSING SOCIETY LTD (TRADING AS ABRI) Current stage: Award OCID: ocds-h6vhtk-054603 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054603) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-054603.json) ## Summary The Swaythling Housing Society Ltd, trading as Abri, has completed the procurement process for an Out-of-Hours Call Handling Service, aimed at providing residents with timely and effective support during urgent housing management issues outside standard working hours. Located in Eastleigh, UK, Abri sought innovative and cost-efficient solutions through selective competitive procedures. The contracting process, which included preliminary market engagement and multiple tender stages, culminated in awarding Morgan Sindall Property Services as the supplier on 13 March 2026, with the contract set to start on 1 April 2026 and run until 31 March 2029, with an optional extension up to 84 months. This procurement falls under the services category and primarily addresses call centre and telephone operator services, ensuring enhanced customer support. This tender presents substantial business growth opportunities, particularly for companies specialising in telecommunications and customer service solutions. With the demand for innovative systems that can handle emergency repairs and serious incidents efficiently, businesses that focus on cutting-edge technology integration and exceptional customer care can thrive. The procurement process included a competitive flexible procedure, attracting interest from large-scale providers, and demonstrated ample potential for SMEs willing to offer tailored and responsive service models. The focus on high-quality, customer-focused support signifies a lucrative market for businesses committed to delivering value-added services and technological advancements. ## Notice Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued. ### Lot Information Lot LOT-0001 Renewal: Optional to extend up to 84 months. ### Planning Information Please see documentation and questionnaire on our tendering portal: https://in-tendhost.co.uk/abri/aspx/Home Note that the deadline for submitting your response to this PME is 12:00 PM on 20 June 2025. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/023616-2026 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Mar 2026 | | Submission deadline | 19 Sep 2025 | | Future notice date | 22 Jul 2025 | | Award date | 10 Dec 2025 | | Contract period | 31 Mar 2026 - 31 Mar 2029 | | Recurrence | 2035-01-08 | ## Values | Field | Value | | --- | --- | | Tender value | £2,200,000 | | Lots value | £2,200,000 | | Awards value | £2,200,000 | | Contracts value | £2,200,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE SWAYTHLING HOUSING SOCIETY LTD (TRADING AS ABRI) | | Locality | EASTLEIGH | | Post town | Southampton | | Postcode | SO50 6AD | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ35 South Hampshire | | Local authority | Eastleigh | | Electoral ward | Eastleigh North | | Westminster constituency | Eastleigh | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | MORGAN SINDALL PROPERTY SERVICES | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 64 - Postal and telecommunications services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 32551400 - Telephone network - 64214200 - Telephone switchboard services - 79510000 - Telephone-answering services - 79511000 - Telephone operator services - 79512000 - Call centre ## Release History - 16 Mar 2026 at 15:07 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/023616-2026 - 16 Dec 2025 at 09:22 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/083126-2025 - 11 Sep 2025 at 16:08 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/055978-2025 - 26 Aug 2025 at 08:31 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/051125-2025 - 24 Jul 2025 at 16:47 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/042966-2025 - 10 Jun 2025 at 12:36 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/031259-2025 - 10 Jun 2025 at 11:25 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/031230-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/023616-2026 16th March 2026 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/083126-2025 16th December 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/055978-2025 11th September 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/051125-2025 26th August 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/042966-2025 24th July 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/031259-2025 10th June 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/031230-2025 10th June 2025 - Preliminary market engagement notice on Find a Tender - https://in-tendhost.co.uk/abri/aspx/Login The document set is available digitally on Abri's tendering platform. ## Notice URLs - http://www.abri.co.uk - https://in-tendhost.co.uk/abri/aspx/Home - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.morgansindall.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054603. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-054603.json.