---
title: "vFire additional licences and associated maintenance and support"
ocid: "ocds-h6vhtk-0547bf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0547bf"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0547bf.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0547bf.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BUSINESS SERVICES ORGANISATION PROCUREMENT AND LOGISTICS SERVICE"
published: "2025-08-14"
---

# vFire additional licences and associated maintenance and support

Buyer: BUSINESS SERVICES ORGANISATION PROCUREMENT AND LOGISTICS SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-0547bf

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## Summary

The recent public procurement process initiated by the Business Services Organisation Procurement and Logistics Service of Belfast focuses on acquiring additional vFire licences and associated maintenance and support. As part of this process, a direct award contract was granted to Alemba Limited, a Cambridge-based SME and the sole provider of the vFire IT Service Management toolset. This contract, active since 18th July 2025, will run until March 2027 with an option for extension, being annually reviewed until 31st March 2029. The procurement falls under the services category, specifically IT services including consulting, software development, and support. The procurement method utilised was a direct award due to the exclusive rights held by DXC Technology who owns the intellectual property, the process was legally anchored by UKPGA 2023/54 legislation.

This tender represents a strategic opportunity for businesses specialised in IT services, particularly those that can offer complementary tools or services alongside Alemba Limited for the vFire ITSM toolset. The procurement highlights the growth in the IT support needs of the Business Services Organisation, reflecting increased demand driven by staff expansion within BSO and ensuring service level agreements with HSC customers are met. Enterprises looking to collaborate or provide supplementary services to Alemba, such as specialised training or IT consultancy services, may find avenues for growth by leveraging the partnership and filling any potential support gaps associated with the deployment and enhancement of the vFire ITSM capabilities.

## Notice

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. BSO ITS has grown in recent years and vFire is the main tool used by all BSO ITS staff to deliver IT Services to end users within the agreed SLA. Use of vFire\ASM toolset will mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset. BSO ITS staff levels have grown in recent years and vFire is the main tool used by all BSO ITS staff to deliver IT Services to end users within the agreed SLA. There has been no major investment by BSO ITS in terms of licences despite staff levels increasing by over 100% since preCOVID. PS1,974,000.00 has been previously Direct Awarded to Alemba for Vfire Licences and Support. It is our intention to complete a further Direct Award to the value of PS105,000.00 (exclusive of vat). We wish to review this on an annual basis until 31st March 2029.

### Procurement Information

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. BSO ITS has grown in recent years and vFire is the main tool used by all BSO ITS staff to deliver IT Services to end users within the agreed SLA. Use of vFire\ASM toolset will mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset. We wish to rely on schedule 5 section 5 (a) due to DXC having the intellectual property rights. They are the only supplier able to provide the services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/048935-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Jun 2024 |
| Contract period | 17 Jul 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £105,000 |
| Contracts value | £105,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS SERVICES ORGANISATION PROCUREMENT AND LOGISTICS SERVICE |
| Additional buyers | BUSINESS SERVICES ORGANISATION |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8DQ |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEMBA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Aug 2025 at 15:56 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/048935-2025
- 26 Jun 2025 at 07:41 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/035240-2025
- 12 Jun 2025 at 15:03 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/032051-2025
- 12 Jun 2025 at 13:23 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/031959-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/048935-2025
  14th August 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/035240-2025
  26th June 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/032051-2025
  12th June 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/031959-2025
  12th June 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://alemba.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0547bf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0547bf.json.