---
title: "Catering Equipment Servicing and Maintenance"
ocid: "ocds-h6vhtk-054dd3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054dd3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-054dd3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-054dd3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BUCKINGHAM PALACE"
published: "2026-04-29"
---

# Catering Equipment Servicing and Maintenance

Buyer: BUCKINGHAM PALACE  
Current stage: Award  
OCID: ocds-h6vhtk-054dd3

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## Summary

The recent public procurement process involves Buckingham Palace seeking a supplier for the servicing and maintenance of catering equipment at various Royal Household locations, including Buckingham Palace, St James’s Palace, Clarence House, Kensington Palace, and Windsor Castle. This contract was awarded to McFarlane Telfer Ltd, a company based in Maidenhead, UK, as part of a competitive flexible procedure under the legal framework of the Procurement Act 2023. The procurement process consisted of a Procurement-Specific Questionnaire (PSQ) followed by an Invitation to Tender (ITT) in two stages. This award took place after rigorous evaluation and the contract runs for an initial term of three years, from 19th January 2026 to 17th January 2029, with an option for a two-year extension. The value of the contract is £795,000, reflecting its high threshold nature and the comprehensive scope of services required.

This tender presents significant business growth opportunities by servicing and maintaining critical catering equipment at prestigious sites, enhancing visibility and reputation for the winning supplier. It is particularly suitable for small to medium-sized enterprises (SMEs) with expertise in maintenance services, capable of providing quick response times and quality solutions. Businesses with sustainable practices may find additional competitive advantage. Participation involves electronic submission through the Royal Household’s e-Sourcing platform, Delta, fostering efficient engagement with the procurement process. The successful bidder demonstrated proficiency in planned and reactive maintenance, compliance with European and British Standards, and provided cost-effective solutions for equipment replacement, aligning their offering with the Royal Household’s standards and requirements.

## Notice

The Royal Household is seeking a supplier to service and maintain all catering equipment across the London and Windsor estates: Buckingham Palace, St James's Palace, Clarence House, Kensington Palace and Windsor Castle. The scope of this contract includes: a. Planned testing and maintenance of catering equipment across all sites detailed above. b. Reactive maintenance of catering equipment across all sites detailed above. c. Standby support at all major planned events on site, and ability to attend a call-out from the Royal Household Property Section (RHPS) to an in-scope site within 2 hours and make safe within 4 hours - 24 hours a day, all year round. d. Providing quotes on request for replacement catering equipment, including electric equivalent appliances where the current appliance is gas fired. e. Performance of all maintenance services in accordance with regulatory requirements and recommendations (e.g. O&M manuals and manufacturer's recommendations). f. Undertaking full functional and safety checks on all in-scope plant, assets, equipment and associated parts and replacement consumables to ensure full compliance with European and British Standards, Building and Fire Safety Regulations, and other statutory and legislative minimum standards (including F-Gas REFCOM, or an equivalent, and Gas Safe). g. Updating and maintaining asset schedules for plant and equipment covered by this contract through the RHPS' CAFM system (INVIDA). This tender notice is for the award of a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023. The procedure in this instance will consist of completion of a Procurement-Specific Questionnaire (PSQ) (stage 1) and an Invitation to Tender (stage 2). Tenderers will need to email the Royal Household Procurement team (procurement@royal.uk) to request access to the PSQ. Tenderers will need to sign up to the Royal Household's e-Sourcing platform, Delta, in order to access and return the PSQ in stage 1 and the ITT in stage 2, as well as submit clarification questions. Sign up link: https://www.delta-esourcing.com/delta/signup.html?userType=supplier. Note that only up to the five highest-scoring responses in stage 1 will be invited to participate in stage 2. This tender will not be split into lots.

### Lot Information

Lot 1

Renewal: The contract will run on a 3-year initial term, with a possible 2-year extension in one-year increments (subject to agreement).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039046-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2026 |
| Submission deadline | 11 Jul 2025 |
| Future notice date | Not specified |
| Award date | 6 Jan 2026 |
| Contract period | 19 Jan 2026 - 17 Jan 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £650,000 |
| Lots value | £650,000 |
| Awards value | £795,000 |
| Contracts value | £795,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUCKINGHAM PALACE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 1AA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MCFARLANE TELFER |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50800000 - Miscellaneous repair and maintenance services

## Release History

- 29 Apr 2026 at 10:05 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/039046-2026
- 6 Jan 2026 at 19:05 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/000858-2026
- 16 Jun 2025 at 18:05 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032771-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/039046-2026
  29th April 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/000858-2026
  6th January 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/032771-2025
  16th June 2025 - Tender notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/delta/signup.html?userType=supplier
- https://www.gov.uk/find-tender
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054dd3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-054dd3.json.