---
title: "ITSM Software and Licences - S504673"
ocid: "ocds-h6vhtk-054e4d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054e4d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-054e4d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-054e4d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2025-06-17"
---

# ITSM Software and Licences - S504673

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-054e4d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-054e4d.json)

## Summary

Norfolk County Council, a sub-central government public authority located in Norwich, has completed its procurement process for an IT service management (ITSM) software and licences intended to enhance productivity and customer self-service for external clients. The contract, titled "ITSM Software and Licences - S504673," was awarded on 1st June 2025, following its initiation as a tender, and remains active until 30th November 2027. This procurement falls into the 'goods' industry category, focusing on computer equipment and supplies, and was conducted using a below-threshold procurement method.

This contract presents substantial opportunities for businesses involved in computer equipment and IT solutions, particularly those offering scalable IT management services. The successful supplier, Kaseya International (UK) Limited, exemplifies the kind of small and medium-sized enterprise (SME) well-positioned to compete for such opportunities, showcasing the potential for similar businesses to engage with public sector contracts that facilitate business growth through enhanced technological offerings.

## Notice

TSM Software and licences to be used for external customers to increase productivity and customer self service options.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032963-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jun 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 May 2025 |
| Contract period | 1 Jun 2025 - 30 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £34,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KASEYA INTERNATIONAL (UK |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages

### Codes

- 30200000 - Computer equipment and supplies

## Release History

- 17 Jun 2025 at 12:43 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/032963-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/032963-2025
  17th June 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054e4d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-054e4d.json.