---
title: "ICT Customer Relationship Management System"
ocid: "ocds-h6vhtk-054eb4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054eb4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-054eb4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-054eb4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "EAST RIDING OF YORKSHIRE COUNCIL"
published: "2025-08-04"
---

# ICT Customer Relationship Management System

Buyer: EAST RIDING OF YORKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-054eb4

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-054eb4.json)

## Summary

East Riding of Yorkshire Council has awarded a contract for the delivery of an ICT Customer Relationship Management System to Halo Services Solutions Ltd. The procurement process, initiated under a direct award method, involved a rationale that these additional services are crucial for the Council's operations, thus necessitating continuity with the existing supplier. The contract was awarded on 1st August 2025 and runs until 31st July 2030, with potential extensions until 2034. The council's location in Beverley, East Yorkshire, falls under the IT industry category focusing on software packages and information systems. This procurement stage is currently complete and valued at £681,000 excluding VAT.

This contract offers substantial opportunities for IT businesses specializing in bespoke customer relationship management systems. SMEs, particularly those with tailored solutions that can seamlessly integrate with existing software, will find this tender ideal for showcasing their expertise. A stable contract period with options for additional purchases further underscores the potential for growth, encouraging SMEs to cultivate long-term collaborative relationships with government entities like East Riding of Yorkshire Council, thereby enhancing their business scope and expertise within the public sector.

## Notice

The delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.

### Procurement Information

These additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/045538-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Jun 2025 |
| Contract period | 4 Aug 2025 - 31 Jul 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £681,000 |
| Contracts value | £681,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST RIDING OF YORKSHIRE COUNCIL |
| Locality | BEVERLEY |
| Post town | Hull |
| Postcode | HU17 9BA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | St Mary's |
| Westminster constituency | Beverley and Holderness |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICES SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Aug 2025 at 09:54 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/045538-2025
- 23 Jun 2025 at 12:08 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/034379-2025
- 18 Jun 2025 at 07:49 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/033126-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/045538-2025
  4th August 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/034379-2025
  23rd June 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/033126-2025
  18th June 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.eastriding.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054eb4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-054eb4.json.