---
title: "Ostara Care Call"
ocid: "ocds-h6vhtk-054f00"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054f00"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-054f00.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-054f00.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NEWCASTLE CITY COUNCIL"
published: "2026-02-20"
---

# Ostara Care Call

Buyer: NEWCASTLE CITY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-054f00

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054f00)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-054f00.json)

## Summary

Newcastle City Council is currently in the planning stage for the procurement process titled "Ostara Care Call", which is aimed at enhancing its home care service offered to approximately 3,000 customers. The Council is seeking market engagement to explore options for a new telecare, telehealth, and lone-working solution. Updates related to this procurement will be posted through the Open UK platform, with a key milestone scheduled for July 2nd, 2025. The procurement process falls under the services category, with key classifications including software package and information systems, and vehicle-fleet management services. The contract is expected to start on 31st March 2026 and potentially extend until 2032, covering the region UKC in the United Kingdom.

This tender presents significant growth opportunities for businesses specialising in telecare, telehealth, and software solutions for autonomous systems, particularly those familiar with the demands of the public sector and who can operate within the complex regulatory framework outlined by the UK Public General Acts. The Council is interested in gaining insights from suppliers that can enhance the scope and efficacy of their service delivery. Businesses offering innovative technology solutions that can improve efficiency and safety of home care services will find this tender appealing. Particularly those experienced in managing large-scale implementations, along with robust fleet and information system capabilities, may gain a competitive advantage in this procurement process.

## Notice

The Ostara service is operated by Newcastle City Council (NCC) and provides home care service to around 3,000 customers, with an ambition to grow further. The service is considering options for the possible future procurement of a new telecare, telehealth and lone working solution. The City Council is looking to engage with suppliers to understand how they would do it and what they would like to see in the scope of a contract. This market intelligence will help inform the scope of a potential contract. All updates will be posted via: Open: https://www.open-uk.org/ Project Reference: 008777 - Ostara Care Call

### Planning Information

All updates will be posted via:
Open: https://www.open-uk.org/
Project Reference: 008777 - Ostara Care Call

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015648-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | 2 Jul 2025 |
| Award date | Not specified |
| Contract period | 30 Mar 2026 - 30 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE CITY COUNCIL |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 8QH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 50 - Repair and maintenance services

### Codes

- 48000000 - Software package and information systems
- 50111100 - Vehicle-fleet management services

## Release History

- 20 Feb 2026 at 12:18 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/015648-2026
- 18 Jun 2025 at 11:48 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/033250-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/015648-2026
  20th February 2026 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/033250-2025
  18th June 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.newcastle.gov.uk/
- https://www.open-uk.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054f00. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-054f00.json.