--- title: "Customer Experience Platform" ocid: "ocds-h6vhtk-054f5a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054f5a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-054f5a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-054f5a.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "ROTHERHAM BOROUGH COUNCIL" published: "2025-06-18" --- # Customer Experience Platform Buyer: ROTHERHAM BOROUGH COUNCIL Current stage: Planning OCID: ocds-h6vhtk-054f5a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054f5a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-054f5a.json) ## Summary Rotherham Borough Council is currently in the planning stage of a procurement process aimed at developing a "Customer Experience Platform." The process is designed to engage suppliers who can enhance the Council's strategic vision of delivering an engaging, accessible, and efficient customer experience for residents. The procurement falls under the 'goods' category, specifically focusing on software packages and information systems. Located in the United Kingdom, specifically Rotherham, the initial engagement requires submissions to be returned via the YORtender portal by the 8th of July, 2025, as part of its preliminary market engagement notice. The contract period for the project is planned to commence on the 18th of December, 2026, and conclude by the 17th of December, 2031. This tender presents significant opportunities for businesses within the software and information systems sector, particularly those capable of delivering innovative customer experience solutions. Companies focusing on interactive and user-friendly digital platforms would find this an ideal opportunity to showcase their capabilities and align with Rotherham Borough Council's objectives. The invitation to submit relevant insights as part of the Request for Information process offers a preliminary engagement point that could potentially lead to long-term collaboration with the Council. Businesses with experience in local government projects or those specialising in customer interaction and engagement solutions are particularly well-positioned to compete for this opportunity. ## Notice Rotherham Metropolitan Borough Council ("the Council") is seeking to engage with solution providers who can support their strategic vision of delivering a customer experience that is engaging, accessible, and efficient for all residents. This notice forms part of a market research exercise aimed at assessing current market capabilities and understanding whether potential suppliers are able to meet the Council's requirements as outlined in a Request for Information (RFI) document. Organisations that believe they can meet these requirements and are willing to share relevant insights or information that may assist the Council in shaping its approach are invited to complete the RFI via the YORtender portal at www.yortender.co.uk. ### Planning Information Engagement in this exercise is via YORtender: https://yortender.eu-supply.com/ctm/supplier/publictenders?B=YORTENDER There is a timetable included within the RFI document. All correspondence in relation to this exercise will be carried out via the YORtender portal. Submissions to be returned via the YORtender portal by 08/07/2025. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/033460-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Jun 2025 | | Submission deadline | Not specified | | Future notice date | 8 Jul 2025 | | Award date | Not specified | | Contract period | 18 Dec 2026 - 17 Dec 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROTHERHAM BOROUGH COUNCIL | | Locality | ROTHERHAM | | Post town | Sheffield | | Postcode | S60 1AE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE3 South Yorkshire | | ITL 3 | TLE34 Rotherham | | Local authority | Rotherham | | Electoral ward | Boston Castle | | Westminster constituency | Rotherham | | Delivery location | TLE31 Barnsley, Doncaster and Rotherham | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 18 Jun 2025 at 15:17 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/033460-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/033460-2025 18th June 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.rotherham.gov.uk/ - https://yortender.eu-supply.com/ctm/supplier/publictenders?B=YORTENDER ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054f5a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-054f5a.json.