--- title: "Digital Alarm Installation and Resident Communications" ocid: "ocds-h6vhtk-054fd5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054fd5" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-054fd5.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-054fd5.json" source: "Find A Tender Service" current_stage: "Award" buyer: "HOUSING 21" published: "2026-02-13" --- # Digital Alarm Installation and Resident Communications Buyer: HOUSING 21 Current stage: Award OCID: ocds-h6vhtk-054fd5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054fd5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-054fd5.json) ## Summary The procurement process for Digital Alarm Installation and Resident Communications has reached the award stage, with Housing 21 as the buying organisation. This contract involves the enhancement of emergency call experiences for residents using digital technology, with a focus on improving engagement features. The process is classified under the services category and covers the United Kingdom. Initiated through an open procedure, the procurement has reached completion, with APPELLO SMART LIVING SOLUTIONS LIMITED awarded the contract. The contract spans initially from 1st October 2025 to 30th September 2028, with an option for a two-year extension. The contract, signed on 12th September 2025, carries a value of £11,000,000, grossing up to £13,200,000. This tender represents significant growth potential for businesses specialising in technology-enhanced services, particularly those involved in electrical installation and information technology services. Large enterprises with the capability to innovate in digital alarm solutions will find this contract aligned to their strengths, with opportunities to leverage technologies that advance the welfare and safety of residents. Secure procurement in such foundational market categories can bolster business portfolios in the health tech and home security sectors. Businesses involved in call centre operations might also find expansion prospects through the communication infrastructure elements of this procurement. ## Notice Housing 21 were seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the 'emergency call experience' beyond basic functionality. The solution is expected to harness technology to provide enhanced engagement features, bringing substantial benefits to both our staff and residents. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1014203835 ### Lot Information Lot 1 Renewal: The contract term is five years with the option of a two year extension. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/013359-2026 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Feb 2026 | | Submission deadline | 15 Jul 2025 | | Future notice date | Not specified | | Award date | 6 Aug 2025 | | Contract period | 30 Sep 2025 - 30 Sep 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £11,000,000 | | Lots value | £11,000,000 | | Awards value | £11,000,000 | | Contracts value | £11,000,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOUSING 21 | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B16 8TP | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Ladywood | | Westminster constituency | Birmingham Ladywood | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | APPELLO SMART LIVING SOLUTIONS | ## CPV Codes ### Divisions - 45 - Construction work - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 45310000 - Electrical installation work - 72222300 - Information technology services - 72267100 - Maintenance of information technology software - 79512000 - Call centre ## Release History - 13 Feb 2026 at 12:06 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/013359-2026 - 11 Aug 2025 at 19:32 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/047805-2025 - 19 Jun 2025 at 11:05 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033649-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/013359-2026 13th February 2026 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/047805-2025 11th August 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/033649-2025 19th June 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/Attachment/A-12023 ## Notice URLs - https://www.delta-esourcing.com/ - https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1014203835 - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054fd5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-054fd5.json.