--- title: "EOL AI Customer Chat Bot" ocid: "ocds-h6vhtk-055069" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055069" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055069.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055069.json" source: "Find A Tender Service" current_stage: "Award" buyer: "BRITISH COUNCIL" published: "2026-02-05" --- # EOL AI Customer Chat Bot Buyer: BRITISH COUNCIL Current stage: Award OCID: ocds-h6vhtk-055069 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055069) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-055069.json) ## Summary The British Council has concluded an open procurement process to implement an AI-powered customer chat bot, aimed at enhancing the customer journey on its English Online website. This procurement, categorized under goods, was conducted using an open procedure, indicating transparency and availability to a wide range of potential suppliers. The process, identified under the title "EOL AI Customer Chat Bot," was initially announced on 19th June 2025, with key periods including the tender end date on 15th July 2025. The contract, valued at £202,788 gross, was awarded to AWTG Limited, a small and medium-sized enterprise based in London, in a process that emphasised the use of sales, marketing, and customer relations management software. The procurement sought tested AI solutions, completed with the successful signing on 7th November 2025 to provide services until 30th April 2026, with possible extensions contingent on performance. This tender represents significant growth opportunities for businesses specialising in AI technology, particularly in the sales, marketing, or customer relationship management sectors. SMEs like AWTG Limited are well-placed to benefit from such contracts, given the focus on functionally robust AI solutions that can be integrated efficiently into the British Council's existing digital landscapes. Companies in this sector, equipped with innovative, reliable products, and expertise in AI deployment methodologies, will find opportunities in the iterative contract extensions, potentially resulting in long-term engagement. Such contracts not only bring financial benefits but also present a platform to showcase technological prowess to one of the UK's prominent public authorities. ## Notice British Council is looking to award and contract to an expert service provider with an already tried and tested AI powered Chat bot to support with customer journey on its English Online website. ### Lot Information Lot 1 Renewal: The Contract awarded will be originally for a period of 6 month during which the selected supplier will deliver a proof of concept. After this in case of success of this proof of concept the British Council may extend the agreement 4 further times with each extension no longer than 1 year each. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/010713-2026 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Feb 2026 | | Submission deadline | 15 Jul 2025 | | Future notice date | Not specified | | Award date | 11 Aug 2025 | | Contract period | 17 Nov 2025 - 30 Apr 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £230,000 | | Lots value | £230,000 | | Awards value | £168,990 | | Contracts value | £168,990 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | BRITISH COUNCIL | | Locality | LONDON | | Post town | East London | | Postcode | E20 1JQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford Olympic Park | | Westminster constituency | Stratford and Bow | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | AWTG | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48445000 - Customer Relation Management software package - 48481000 - Sales or marketing software package ## Release History - 5 Feb 2026 at 17:02 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/010713-2026 - 13 Aug 2025 at 16:06 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/048553-2025 - 19 Jun 2025 at 17:21 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033868-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/010713-2026 5th February 2026 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/048553-2025 13th August 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/033868-2025 19th June 2025 - Tender notice on Find a Tender - https://tap.tcsapps.com/tap2/#/bc-supplier-registration All information and documents relevant to this opportunity can be found on our e-tender portal - https://www.find-tender.service.gov.uk/Notice/Attachment/A-7668 ## Notice URLs - https://www.britishcouncil.org - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055069. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055069.json.