---
title: "Payment Exception Service"
ocid: "ocds-h6vhtk-055108"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055108"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055108.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055108.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "DEPARTMENT FOR WORK & PENSIONS"
published: "2025-08-08"
---

# Payment Exception Service

Buyer: DEPARTMENT FOR WORK & PENSIONS  
Current stage: Planning  
OCID: ocds-h6vhtk-055108

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055108)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-055108.json)

## Summary

The Department for Work & Pensions (DWP) is planning a procurement process for the "Payment Exception Service", which falls under the financial and insurance services category. This procurement seeks to provide an alternate payment method for customers who do not possess transactional accounts, ensuring they receive their entitled payments. The service is intended to cover Great Britain and Northern Ireland, with a deadline for tender submissions expected in early to mid-September 2025. The planning stage for this competitive flexible procedure is ongoing, with communication scheduled for publication by the end of July 2025. The contract is planned to commence on 13th July 2026 and conclude on 12th July 2029, with options for renewal to ensure service continuity.

This tender presents a significant opportunity for businesses in the financial services industry, especially those with expertise in cash handling and payment solutions, to collaborate with a central government authority. The procurement is well-suited for small and medium-sized enterprises due to its competitive nature and the potential for a comprehensive geographic implementation. Successful bidders must demonstrate robust legal, financial, and technical capacities to address the needs of the DWP and ensure the payment system is accessible across diverse locations. This initiative not only provides direct business opportunities but also plays a crucial role in enhancing financial inclusion for customers without standard banking facilities.

## Notice

Payment Exception Project is a cash-out service required to fulfil the Secretary of State obligation to ensure payment of entitlement to customers who do not have a transactional account (bank, building society, credit union). The service supports unbanked customers to receive payment of entitlement through an alternate method of payment to that of the BACS payment process, on a date of payment entitlement.

### Lot Information

Lot 1

Renewal: Allow the safe transition across to a replacement service and provides payment continuity to customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/047418-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Aug 2025 |
| Submission deadline | 11 Sep 2025 |
| Future notice date | 9 Sep 2025 |
| Award date | Not specified |
| Contract period | 5 Feb 2026 - 4 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,945,022 |
| Lots value | £15,945,022 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK & PENSIONS |
| Additional buyers | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66000000 - Financial and insurance services

## Release History

- 8 Aug 2025 at 15:29 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/047418-2025
- 20 Jun 2025 at 13:53 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/034109-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/047418-2025
  8th August 2025 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/034109-2025
  20th June 2025 - Planned procurement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055108. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055108.json.