---
title: "Passenger Booking and Journey Planning App"
ocid: "ocds-h6vhtk-0551d5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0551d5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0551d5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0551d5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)"
published: "2025-11-06"
---

# Passenger Booking and Journey Planning App

Buyer: TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)  
Current stage: Award  
OCID: ocds-h6vhtk-0551d5

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## Summary

Transport for Wales Rail Limited has completed a direct award contract process for the development and maintenance of the Passenger Booking and Journey Planning App, engaging Imaginet Limited as the supplier. The buying organisation, based in Pontypridd, UK, awarded this contract under the utilities special regime. The procurement method was justified by technical reasons, as no reasonable alternatives or competition exist, given the unique intellectual property involved. This contract commenced on 5th November 2025 and is set to end on 4th November 2027, with options for extension until November 2029. The contract, with a total gross value of GBP 4,392,462.08, is aimed at maintaining uninterrupted service for passengers when booking tickets and planning journeys.

This tender presents significant growth opportunities for businesses specialised in software development, IT services, and consulting, particularly those with skills in developing industry-specific software packages and managing information systems. Companies that can deliver technically sophisticated and integrated travel solutions without disrupting ongoing operations would be well-suited to participate in similar tenders. As the current agreement with Imaginet Limited demonstrates a critical dependency on the supplier's bespoke solution, businesses with the capability to manage similar IP and development complexities can effectively position themselves for future opportunities with public sector utility buyers like Transport for Wales Rail Limited.

## Notice

Service support and maintenance for the current Passenger Booking and Journey Planning App. Plus continued support for 'in flight' development and limited essential development to ensure passenger needs for booking tickets and planning journeys are supported.

### Procurement Information

In accordance with Section 41 of the Procurement Act 2023, a direct award is justified to Imaginet as the existing supplier, due to the absence of competition for technical reasons and there is no reasonable alternative currently. In accordance with Schedule 5: Section 7 - The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a) a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b) the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. The supplier has developed the TfW passenger application, as a bespoke solution and the application IP is owned by TfW, however the content management IP is owned by the supplier. No other supplier can provide a comparable solution at this time: 1) within the required timescales 2) without causing significant disruption to the business and passengers Page 6 to 7 3)) without undermining the delivery of value for money at a critical stage of technological development. The renewal of this maintenance and support agreement is essential to ensure passengers continue to have the ability to book tickets via the app and that this service provisions continues uninterrupted to avoid disruption to an essential public transport service. During the term of this new agreement, further investment to support the completion of 'in flight' development is necessary and further limited essential development to support passenger use of the application.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/071534-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Jun 2025 |
| Contract period | 5 Nov 2025 - 4 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £2,451,780 |
| Contracts value | £3,660,385 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER) |
| Locality | PONTYPRIDD |
| Post town | Cardiff |
| Postcode | CF37 4TH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Pontypridd Town |
| Westminster constituency | Pontypridd |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IMAGINET |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Nov 2025 at 10:57 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/071534-2025
- 27 Jun 2025 at 12:43 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/035795-2025
- 23 Jun 2025 at 13:31 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/034423-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/071534-2025
  6th November 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/035795-2025
  27th June 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/034423-2025
  23rd June 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.tfwrail.wales
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0551d5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0551d5.json.