---
title: "WCC - Westminster Connects Shopping and Hot Meals Service"
ocid: "ocds-h6vhtk-055219"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055219"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055219.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055219.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "WESTMINSTER CITY COUNCIL"
published: "2025-07-15"
---

# WCC - Westminster Connects Shopping and Hot Meals Service

Buyer: WESTMINSTER CITY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-055219

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## Summary

Westminster City Council is planning to tender the contract for the "Westminster Connects Shopping and Hot Meals Service" as part of their ongoing programme to support vulnerable older residents in London. This procurement process will be categorised under services, specifically targeting the needs of elderly and disabled individuals. The primary location for this service is the United Kingdom, with Westminster being the central focus. The tender is currently in the planning stage, with intention to proceed under an Open Procedure. Key logistics milestones include submitting an Expression of Interest by 7th July 2025, with an anticipated tender release at the end of July 2025. The contract period is expected to run from 1st November 2025 to 31st October 2026, with options for renewal. The initiative is broken down into two lots: Lot 1 covering Hot Meals Services and Lot 2 addressing the Shopping Service, with a gross value of £300,000.

This tender offers substantial opportunities for businesses, especially those in the food service and elder care sectors. It is well-suited for SMEs and voluntary, community, and social enterprises (VCSEs) interested in enhancing their service delivery within local government frameworks. The provision of these services aligns with increasing demand for community-oriented solutions aimed at improving welfare, health, and social integration for vulnerable groups. Businesses possessing strengths in meal preparation, delivery logistics, and digital support services for residents facing accessibility challenges will find this an excellent opportunity to collaborate with local government. Successful bidders will not only gain financial benefit but also position themselves as pivotal agents supporting community resilience and well-being.

## Notice

As part of the Westminster Connects Programme, Westminster City Council (WCC) are looking to provide both a Shopping Service and Hot Meals Service to residents. The requirement will be tendered under 2 separate Lots, however suppliers will be able to tender for both Lots if they are able to provide both services. LOT 1 - HOT MEALS SERVICE WCC requires a Hot Meals Service to run over winter 2025/26. * The Hot Meals Service will be aimed at vulnerable older people, living in the borough of Westminster to improve and promote the health and wellbeing, independence and reduce social isolation. * The Council recognises that there are several organisations offering food to the community but that many of our older, more vulnerable residents cannot access this offer. * Eligibility criteria to access the Hot Meals Service can include, for example residents who: - live alone - can eat independently - may not be able to access the community independently - requires nutritional support * The Hot Meals Service must provide hot, freshly cooked nutritious meals in a community-based location. A further key element of the service is providing access to these meals for vulnerable residents who are unable to attend independently. This must be both through transportation from their homes to a community meal, as well as an at-home delivery service of these freshly cooked meals. * The Hot Meals Service will be managed by a provider offering the service from a community space in Westminster and will widen access to older residents. Transport for this service may be offered by the hot meal provider, or by the provider working in partnership with a transport organisation. * The service aims to provide residents with hot nutritious meals, a warm space and help with social isolation and loneliness. * WCC expects that the Provider may ask for a small contribution from residents to help subsidise access to the service. * Choice and control are an important element of the service. The Provider must ensure, wherever possible, that throughout service provision, residents can choose how their needs are best met. Choice could mean, but not limited to: o Dining at home via hot meal delivery or being supported to access a hot meal in a community-based location. o Days of the week that residents access the hot meals. o Meals options must include cultural (e.g. Kosher, Halal) and dietary preferences (e.g. diabetic friendly, textured meals) * For the delivery element, the meal must be plated up for the service user, reducing the associated risks such as burns and kitchen accidents and the delivery person must conduct a welfare check to monitor residents who are living alone. * Security of data - The provider must collect, monitor, and store data by adhering to WCC's data security requirements LOT 2 - SHOPPING SERVICE * The Shopping Service will be aimed at vulnerable older people, living in the borough of Westminster who are facing barriers (either physically or digitally) that prevent them from being able to do their shopping independently. This aims to improve and promote the health and wellbeing and reduce social isolation and loneliness * WCC recognises that for many of our older, more vulnerable residents, accessing supermarkets can be a significant challenge * The shopping service must be available weekly to provide reliable, ongoing support * The recipients of the service pay for their own shopping. The provider must ensure it has a robust process and system in place to be able to accommodate the preferred payment methods of our residents. * Eligibility criteria to access the Shopping Service can include, for example residents who: - are living alone - are housebound or require support to do shopping independently - lack support from local friends and family - do not meet the criteria to be supported by Adult Social Care - where a resident finds their care package is not sufficient to meet their food needs * Choice and control are an important element of the service. The Provider must ensure, wherever possible, that throughout service provision, residents can choose how their needs are best met. Choice could mean, but not limited to: - Carry out shopping at the resident's preferred supermarket or grocery store - Accompany and assist a client to visit a supermarket or grocery store to complete their shopping. Transport for this service may be offered by a volunteering service, the provider, or by the provider working in partnership with a transport organisation. - Provide digital support to complete an online grocery shop * Security of data - The provider must collect, monitor, and store data by adhering to the council's data security requirements Further details and a full specification will be provided when the tender is released, currently planned for the end of July 2025(subject to change). This opportunity will be procured via the Open Procedure. To register your interest please submit an EOI to jpeek@westminster.gov.uk by 12pm on 7th July 2025. You will then be added to the opportunity when released. Please note that although recommended, it is not mandatory to submit an EOI. Not submitting will not stop you from tendering when the opportunity is released.

### Lot Information

Hot Meals Service

WCC requires a Hot Meals Service to run over winter 2025/26. * The Hot Meals Service will be aimed at vulnerable older people, living in the borough of Westminster to improve and promote the health and wellbeing, independence and reduce social isolation. * The Council recognises that there are several organisations offering food to the community but that many of our older, more vulnerable residents cannot access this offer. * Eligibility criteria to access the Hot Meals Service can include, for example residents who: - live alone - can eat independently - may not be able to access the community independently - requires nutritional support * The Hot Meals Service must provide hot, freshly cooked nutritious meals in a community-based location. A further key element of the service is providing access to these meals for vulnerable residents who are unable to attend independently. This must be both through transportation from their homes to a community meal, as well as an at-home delivery service of these freshly cooked meals. * The Hot Meals Service will be managed by a provider offering the service from a community space in Westminster and will widen access to older residents. Transport for this service may be offered by the hot meal provider, or by the provider working in partnership with a transport organisation. * The service aims to provide residents with hot nutritious meals, a warm space and help with social isolation and loneliness. * WCC expects that the Provider may ask for a small contribution from residents to help subsidise access to the service. * Choice and control are an important element of the service. The Provider must ensure, wherever possible, that throughout service provision, residents can choose how their needs are best met. Choice could mean, but not limited to: o Dining at home via hot meal delivery or being supported to access a hot meal in a community-based location. o Days of the week that residents access the hot meals. o Meals options must include cultural (e.g. Kosher, Halal) and dietary preferences (e.g. diabetic friendly, textured meals) * For the delivery element, the meal must be plated up for the service user, reducing the associated risks such as burns and kitchen accidents and the delivery person must conduct a welfare check to monitor residents who are living alone. * Security of data - The provider must collect, monitor, and store data by adhering to WCC's data security requirements

Renewal: 1 x optional 12 month extension

Shopping Service

* The Shopping Service will be aimed at vulnerable older people, living in the borough of Westminster who are facing barriers (either physically or digitally) that prevent them from being able to do their shopping independently. This aims to improve and promote the health and wellbeing and reduce social isolation and loneliness * WCC recognises that for many of our older, more vulnerable residents, accessing supermarkets can be a significant challenge * The shopping service must be available weekly to provide reliable, ongoing support * The recipients of the service pay for their own shopping. The provider must ensure it has a robust process and system in place to be able to accommodate the preferred payment methods of our residents. * Eligibility criteria to access the Shopping Service can include, for example residents who: - are living alone - are housebound or require support to do shopping independently - lack support from local friends and family - do not meet the criteria to be supported by Adult Social Care - where a resident finds their care package is not sufficient to meet their food needs * Choice and control are an important element of the service. The Provider must ensure, wherever possible, that throughout service provision, residents can choose how their needs are best met. Choice could mean, but not limited to: - Carry out shopping at the resident's preferred supermarket or grocery store - Accompany and assist a client to visit a supermarket or grocery store to complete their shopping. Transport for this service may be offered by a volunteering service, the provider, or by the provider working in partnership with a transport organisation. - Provide digital support to complete an online grocery shop * Security of data - The provider must collect, monitor, and store data by adhering to the council's data security requirements

Renewal: 1 x optional 12 month extension

### Planning Information

To register your interest please submit and EOI to jpeek@westminster.gov.uk by 12pm on 7th July 2025. You will then be added to the opportunity on our City of Westminster Procurement & Contracts Portal when the tender is released.
This opportunity and all associated procurement documents will be accessible via our City of Westminster Procurement and Contracts portal ("the Portal"), please visit https://wcc.ukp.app.jaggaer.com and register your account prior to the release of the Tender to enable the team to add you to the opportunity on release.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039788-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jul 2025 |
| Submission deadline | 18 Aug 2025 |
| Future notice date | 28 Jul 2025 |
| Award date | Not specified |
| Contract period | 1 Nov 2025 - 31 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | £250,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMINSTER CITY COUNCIL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 15 - Food, beverages, tobacco and related products
- 55 - Hotel, restaurant and retail trade services
- 85 - Health and social work services

### Codes

- 15894200 - Prepared meals
- 55521100 - Meals-on-wheels services
- 85311100 - Welfare services for the elderly
- 85311200 - Welfare services for the handicapped

## Release History

- 15 Jul 2025 at 08:10 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/039788-2025
- 24 Jun 2025 at 11:26 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/034701-2025
- 23 Jun 2025 at 19:07 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/034539-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/039788-2025
  15th July 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/034701-2025
  24th June 2025 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/034539-2025
  23rd June 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://wcc.ukp.app.jaggaer.com
- https://wcc.ukp.app.jaggaer.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.westminster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055219. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055219.json.