---
title: "ICT Hardware and Software Support and Maintenance framework"
ocid: "ocds-h6vhtk-05523f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05523f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05523f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05523f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STOKE ON TRENT CITY COUNCIL"
published: "2026-04-08"
---

# ICT Hardware and Software Support and Maintenance framework

Buyer: STOKE ON TRENT CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05523f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05523f.json)

## Summary

The public procurement process initiated by Stoke on Trent City Council pertains to an "ICT Hardware and Software Support and Maintenance framework", valued at £18,000,000. This framework aims to support the supply, delivery, maintenance, and implementation of ICT requirements for a four-year period. The project is situated in the Midlands and North West regions, including Stoke-on-Trent, Staffordshire, and Cheshire. Operated under an open procedure, the framework has reached completion. Key dates include the contract period starting on 1st January 2026 and extending potentially until 31st December 2029, if renewal options are exercised. Relevant industry categories cover various ICT areas such as office machinery, software packages, and information systems, with the procurement method supporting an open framework agreement for sub-central governmental bodies.

This tender provides substantial opportunities for large-scale IT firms to participate and secure business growth, particularly those capable of delivering a comprehensive suite of ICT services across hardware and software management, maintenance, and support. Businesses like Softcat PLC, which has been awarded the contract, would find this framework ideal given their capacity for robust service delivery and competitive pricing mechanisms. The tender is particularly suited for companies with a strong presence in ICT infrastructure and the ability to cater to public sector demands, involving significant local government bodies, NHS trusts, and emergency services within the designated geographical regions. The framework's nature allows participating businesses to engage without reopening competition, presenting a streamlined avenue for future procurement opportunities.

## Notice

Stoke-on-Trent City Council wishes to appoint an Information Communication Technology partner to assist in the supply, delivery, maintenance, support and implementation of its ICT requirements over a four year period. The framework will be made available to public contracting authorities in Stoke-on-Trent, Staffordshire and Cheshire.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031835-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2026 |
| Submission deadline | 6 Oct 2025 |
| Future notice date | 28 Aug 2025 |
| Award date | 9 Dec 2025 |
| Contract period | 1 Jan 2026 - 21 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,000,000 |
| Lots value | £15,000,000 |
| Awards value | £15,000,000 |
| Contracts value | £15,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOKE ON TRENT CITY COUNCIL |
| Locality | STOKE-ON-TRENT |
| Post town | Stoke-on-Trent |
| Postcode | ST4 1HH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG23 Stoke-on-Trent |
| Local authority | Stoke-on-Trent |
| Electoral ward | Hartshill Park & Stoke |
| Westminster constituency | Stoke-on-Trent Central |
| Delivery location | TLC North East (England), TLD North West (England), TLD62 Cheshire East, TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLG23 Stoke-on-Trent, TLG24 Staffordshire CC, TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems

### Codes

- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48500000 - Communication and multimedia software package
- 48700000 - Software package utilities
- 48800000 - Information systems and servers

## Release History

- 8 Apr 2026 at 10:39 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/031835-2026
- 9 Dec 2025 at 12:12 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/081019-2025
- 1 Sep 2025 at 09:21 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/052697-2025
- 26 Aug 2025 at 15:22 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/051359-2025
- 24 Jun 2025 at 08:56 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/034595-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/031835-2026
  8th April 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/081019-2025
  9th December 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/052697-2025
  1st September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/051359-2025
  26th August 2025 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/034595-2025
  24th June 2025 - Pipeline notice on Find a Tender

## Notice URLs

- http://Softcat.com
- http://www.scc.com
- http://www.trustmarque.com
- https://procontract.due-north.com/Procurer/Advert/View?advertId=c0a75e2f-4a78-f011-813a-005056b64545&fromAdvertEvent=True
- https://uk.insight.com/en_GB/home.html
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.stoke.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05523f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05523f.json.