---
title: "Community Based Alternative Crisis Support Service"
ocid: "ocds-h6vhtk-055304"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055304"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055304.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055304.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST"
published: "2026-02-12"
---

# Community Based Alternative Crisis Support Service

Buyer: CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-055304

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## Summary

The contract for services titled "Community Based Alternative Crisis Support Service" has been awarded following an open competitive procedure. The procurement process involved Central and North West London NHS Foundation Trust and West London NHS Trust, seeking to establish non-clinical crisis support services across NW London boroughs. The awarded contract, valued at £10,470,760 gross and expected to begin on 1 April 2026, will be active for three years with an option for two one-year extensions. Locations covered include key NW London boroughs such as Ealing, Hounslow, Hammersmith & Fulham, Brent, Harrow, Hillingdon, Kensington & Chelsea, and Westminster. The procurement stage has reached completion, with key dates including the signing of the contract on 9 February 2026.

This tender presents significant opportunities for businesses specialising in mental health support and community services. Organisations that excel in providing guidance and counselling services, particularly those with experience working in collaboration with health trusts, will find this contract favourable. The initiative is ideal for suppliers interested in enhancing mental health support infrastructures and offering counselling services to diverse populations across multiple boroughs. The service’s focus on creating a non-medical environment for managing mental health distress can foster innovation and expansion opportunities for those with the capability to deliver comprehensive, accessible mental health interventions.

## Notice

Central North West London NHS Foundation Trust (CNWL) and West London NHS Trust (WLT) have completed a competitive process to identify an organisation who can co-produce six/eight community crisis alternative services, with our Experts by Experience (EBE) advisors, service users and carers, to be based in geographical locations across NW London boroughs. The service will be a non-clinical service which will offer an open access safe space and calm environment for people who are experiencing mental health distress, in crisis, or need mental health advice. Without requiring an appointment, the provision will offer drop-in support, a warm drink, a listening ear, practical assistance, and the ability to refer or direct individuals to additional services if needed. The services will provide immediate practical support to reduce mental health distress and guide those with complex or urgent needs to the appropriate urgent care services. They help individuals manage their distress, develop healthy coping strategies, and ultimately aim to instil hope, self-worth, and purpose. CNWL & WLT are committed to achieving the right balance of preventative community provision, access to home treatment in the community and inpatient care and the increase in the demand for inpatient beds means that a revised approach to the provision of services is required. Sufficient community and crisis care options are required to support patients in crisis and prevent reoccurrence, and this crisis provision is a key initiative to support this endeavour. A core outcome for North West London is 'to reduce A&E attendances' with particular attention to High Intensity Users. It is vitally important that this service meets the needs of patients that frequently attend emergency settings if their needs could be met in a nonmedical environment. The provider will be expected to work with Liaison psychiatry teams and SPA's to ensure access and outreach to particular service users is in place. The services will form part of the CNWL & WLT mental health pathway alongside statutory services to bolster mental health support to CNWL service users (16+) and WLT service users 18+. This service will be available to people from North West London and consideration needs to be given to maximising access through careful location of 6/8 sites, with respect to population hubs, transport networks and areas of high need and maximising access for the population of the 8 Boroughs: * Ealing * Hounslow * Hammersmith & Fulham * Brent, * Harrow, * Hillingdon * Kensington & Chelsea and Westminster This procurement was divided into lots. Lot 1 - Central & North West London Foundation Trust boroughs (Brent, Harrow, Hillingdon, Kensington & Chelsea, Westminster). Lot 2 - West London Trust boroughs (Ealing, Hammersmith & Fulham, Hounslow). The contract will be for 3 years with the option to extend for a further 2 x 1 years. The start date of the contract will be 01 April 2026.

### Lot Information

Lot 2 - WLT

West London NHS Trust boroughs (Ealing, Hammersmith & Fulham, Hounslow)

Renewal: 2 x 1 year extensions

Lot 1 - CNWL

Central & North West London NHS Foundation Trust boroughs (Brent, Harrow, Hillingdon, Kensington & Chelsea, Westminster)

Renewal: 2 x 1 year extensions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012663-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Feb 2026 |
| Submission deadline | 11 Aug 2025 |
| Future notice date | Not specified |
| Award date | 3 Nov 2025 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,800,000 |
| Lots value | £8,800,000 |
| Awards value | £8,800,000 |
| Contracts value | £8,725,633 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST |
| Additional buyers | WEST LONDON NHS TRUST |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC1X 8AQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI73 Ealing |
| Local authority | Ealing |
| Electoral ward | Norwood Green |
| Westminster constituency | Ealing Southall |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HESTIA HOUSING AND SUPPORT |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312300 - Guidance and counselling services
- 85312320 - Counselling services

## Release History

- 12 Feb 2026 at 08:39 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/012663-2026
- 3 Nov 2025 at 15:42 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/070548-2025
- 25 Jun 2025 at 08:16 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034913-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/012663-2026
  12th February 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/070548-2025
  3rd November 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/034913-2025
  25th June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-11841
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-11842

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.cnwl.nhs.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.westlondon.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055304. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055304.json.