---
title: "Supporting You Worcestershire High Intensity User (HIU) service"
ocid: "ocds-h6vhtk-055388"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055388"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055388.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055388.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD (ICB)"
published: "2025-06-25"
---

# Supporting You Worcestershire High Intensity User (HIU) service

Buyer: NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD (ICB)  
Current stage: Award  
OCID: ocds-h6vhtk-055388

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## Summary

The procurement process for the "Supporting You Worcestershire High Intensity User (HIU) service" involves a direct award to the British Red Cross (BRC) by the NHS Herefordshire and Worcestershire Integrated Care Board (ICB). Categorised under health services, this procurement is specifically concerned with ensuring the continuity of the HIU service across Worcestershire. The service aims to provide personalised and holistic support, targeting adults over 18 with socio-economic pressures and mental health needs. The procurement is in the Award stage, with the contract initiated in June 2025 and running for 12 months, concluding in May 2026. The process is conducted under the Procurement Act 2023 as a 'below-threshold contract' with a total value of £125,000.

The extension of this contract offers opportunities for businesses in the health and social care sector, particularly those experienced in providing comprehensive and integrated services. Companies skilled in non-clinical, supportive approaches and assertive community outreach may find this tender particularly well-suited to their capabilities. The emphasis on maintaining established partnerships across health, social care, and local services implies an advantageous position for those with pre-existing networks and resources in these areas. This focus can support business growth through enhancing service delivery efficacy and broadening collaboration with local public health agencies.

## Notice

This is a Transparency Notice pursuant to the Procurement Act 2023 (Act) to notify the market of a direct award of a contract for the Supporting You Worcestershire High Intensity User (HIU) service for a period of 12 months. The aforementioned contract is a 'below-threshold contract' as defined in section 5 of the Act. The total contract value is PS125,000.00 for the period of 12 months.

### Lot Information

Lot 1

This is a short-term award of a 12-month contract to the current provider of the Worcestershire High Intensity User (HIU) service, British Red Cross (BRC). BRC was commissioned in response to the national HIU programme requirements to carry out a 2-year pilot from 2023-2025, which has demonstrated positive outcomes for clients in Worcestershire. HIU service requirements are: * Full time, dedicated HIU roles and programme. * Delivering assertive outreach into people's homes. * Ensuring an offer to adults, over the age of 18. * A focus on A&E attendances and non-elective admissions. * A holistic, non-medical, non-policing approach. * A personalised, coaching approach. * Engagement across the health and social care system and beyond. * Effective partnership with and "step down" to primary care, neighbourhood services, and community assets. Following evaluation, NHS Herefordshire and Worcestershire ICB may consider procuring a longer-term service. The nature of the service means that the Provider Selection Regime regulations do not necessarily apply to this procurement. Rather it is covered by the Procurement Act 2023, and therefore, should a future procurement process take place, it is likely to be a full competitive tender exercise pursuant to the above Act, in order to secure a long-term contract. If this is to take place, the timescale is approximately 12 months from the time of the publication of this Notice in order to take the above steps, meaning that a break in service provision was inevitable unless these steps were taken to avoid it. To ensure continuity of service, it was necessary to direct award to BRC for a further 12 months (from May 2025 to May 2026) to allow the commissioning authority to formulate it's position with regards to the future competitive tendering exercise.

### Procurement Information

For the avoidance of doubt, as stated at Section II.1.4 above, this is a Transparency Notice pursuant to the Procurement Act 2023 (Act) to notify the market of a direct award of a contract for the Supporting You Worcestershire High Intensity Use (HIU) service for a period of 12 months. The aforementioned contract is a 'below-threshold contract' as defined in section 5 of the Act. The total contract value is PS125,000 for the period of 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035120-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 May 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £125,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD (ICB) |
| Locality | WORCESTER |
| Post town | Worcester |
| Postcode | WR3 7NS |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Worcester |
| Electoral ward | Claines |
| Westminster constituency | Worcester |
| Delivery location | TLG12 Worcestershire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH RED CROSS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 25 Jun 2025 at 13:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035120-2025

## Notice URLs

- https://herefordshireandworcestershire.icb.nhs.uk
- https://herefordshireandworcestershire.icb.nhs.uk/
- https://www.redcross.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055388. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055388.json.