---
title: "Cisco Call Manager Renewal"
ocid: "ocds-h6vhtk-055427"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055427"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055427.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055427.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE LIMITED"
published: "2025-06-26"
---

# Cisco Call Manager Renewal

Buyer: FINANCIAL OMBUDSMAN SERVICE LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-055427

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055427)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-055427.json)

## Summary

The public procurement process described involves the Financial Ombudsman Service Limited, located in London, acting as the buying organisation for the "Cisco Call Manager Renewal" contract. This procurement falls under the "goods" industry category, specifically relating to software packages and information systems. The process is in the Award stage, with the contract having been signed on 23rd May 2025 and active from 1st June 2025 to 31st May 2026. The procurement method used was limited, indicating a below-threshold, limited competition approach. The location of service delivery is in the United Kingdom, with the legal basis grounded in the UKPGA 2023/54 legislation.

This tender presents a significant opportunity for businesses specialising in software licencing and support services, especially those experienced with Cisco products. SOFTCAT PLC has been awarded the contract, indicating the demand for large, well-established suppliers capable of handling sizable procurement contracts. However, smaller or niche firms with expertise in call management technology and competitive pricing structures may position themselves as viable contenders for similar opportunities in the future. Businesses looking to expand their portfolio in public sector contracting would find this sector promising due to its consistent need for technological upgrades and support services.

## Notice

The provision of licencing and support for Cisco Call Manager

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035401-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jun 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 May 2025 |
| Contract period | 31 May 2025 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £146,045 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Jun 2025 at 12:17 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/035401-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/035401-2025
  26th June 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://Softcat.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055427. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055427.json.