---
title: "Crown Support and Maintenance"
ocid: "ocds-h6vhtk-055562"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055562"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055562.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055562.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR NORTHUMBRIA"
published: "2025-06-27"
---

# Crown Support and Maintenance

Buyer: THE POLICE AND CRIME COMMISSIONER FOR NORTHUMBRIA  
Current stage: Award  
OCID: ocds-h6vhtk-055562

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-055562.json)

## Summary

The procurement process for "Crown Support and Maintenance" was completed by The Police and Crime Commissioner for Northumbria, situated in Newcastle, United Kingdom. This contract focuses on IT services, specifically consulting, software development, Internet, and support within the services category. The procurement was managed under a limited method without prior publication of a call for competition, as justified by technical reasons through the GCloud-14 Framework. The "Crown Support and Maintenance" was aimed at renewing support and maintenance services for a duty management system, with the contract being signed on 20th June 2025. The awarded contract, valued at £179,937, was granted to Softcat PLC.

This tender provides robust opportunities for businesses specialising in IT services, particularly those offering consulting and support solutions. Large enterprises like Softcat PLC, capable of delivering specialised software and hardware support within competitive technical fields, would find this type of contract beneficial for business growth. Companies proficient in these areas and looking to engage with public sector clients could view such opportunities as a pathway for expanding their portfolio and establishing prestigious references in the public order and safety domain managed by law enforcement authorities.

## Notice

Renewal of our support and maintenance provided for our duty management system.

### Lot Information

Lot 1

Renewal of our support and maintenance for our duty management solution

Options: 1 x 12 month extension available

### Procurement Information

Contract was awarded via GCloud-14 Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035882-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jun 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Jun 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £179,937 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR NORTHUMBRIA |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EW |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Jun 2025 at 14:49 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035882-2025

## Notice URLs

- https://www.northumbria.police.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055562. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055562.json.