---
title: "Swift Retail Transaction Network Service"
ocid: "ocds-h6vhtk-0555b3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0555b3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0555b3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0555b3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST MIDLANDS COMBINED AUTHORITY"
published: "2025-08-04"
---

# Swift Retail Transaction Network Service

Buyer: WEST MIDLANDS COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-0555b3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0555b3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0555b3.json)

## Summary

The procurement process for the Swift Retail Transaction Network Service was conducted by the West Midlands Combined Authority, a sub-central government public authority located in Birmingham, United Kingdom. This initiative focuses on the retail transaction network service, which is essential for allowing users to top up their Swift Travel Cards across local shops in the West Midlands region. The procurement was executed through a direct award method due to technical reasons associated with the core Swift payment systems. Awarding was completed on 4th August 2025, with the service commencing from 1st August 2025 and extending till 31st July 2028, with potential renewals up to 31st July 2030. The industry categories involved include transport tickets, transaction-processing software, and support services for land transport, highlighting the specialised nature of this procurement.

This tender represents substantial opportunities for businesses involved in transaction processing, terminal suppliers, and transport services. Though the contract was directly awarded to Post Office Limited, businesses looking to innovate in transaction systems or provide auxiliary services like complaint handling or marketing may find collaboration opportunities in similar projects. Since the award focuses significantly on technical integration with existing systems, companies with expertise in ITSO compliance, payment services, or ticketing could position themselves strategically for future opportunities that may arise from changes or enhancements in the current setup. This can drive growth for businesses focusing on cutting-edge transport technology solutions within utilities and service categories.

## Notice

The retail transaction network service is an integral part of the Swift Smartcard Offering across the West Midlands region, allowing users to top up their Swift Travel Cards in local shops. The below services will be provided within this agreement: * Terminals * Payment Services * ITSO Compliance * Issuing of travel products * Ticketing Paraphernalia * Information for Agreed Agents * Helpdesk and Complaints Handling * Marketing and Publicity * Settlement and Reporting

### Procurement Information

TfWMs core Swift payment systems. Switching to any alternative provider would incur significant technical redesign and result in significant cost and delays to an important customer service. Switching to an alternative supplier would incur significant costs due to: * Technical development, integration and testing of the core Swift payment system eg to HOPS * ITSO certification application process * Retraining of support staff * Project management costs for implementation * Customer communication & marketing Offering customers the option to purchase Swift top-ups via retail stores is currently considered a valuable service to end-users however it does not offer the Authority value-for-money or good return on its investment. At this time, investment into the technical payment process redesign would further diminish the return generated from the retail sales and make the service unviable.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/045607-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Jun 2025 |
| Contract period | 31 Jul 2025 - 31 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £942,000 |
| Contracts value | £942,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS COMBINED AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B19 3SD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | POST OFFICE |

## CPV Codes

### Divisions

- 34 - Transport equipment and auxiliary products to transportation
- 48 - Software package and information systems
- 63 - Supporting and auxiliary transport services; travel agencies services

### Codes

- 34980000 - Transport tickets
- 48217000 - Transaction-processing software package
- 63710000 - Support services for land transport

## Release History

- 4 Aug 2025 at 11:08 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/045607-2025
- 30 Jun 2025 at 14:48 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/036196-2025
- 30 Jun 2025 at 10:37 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/036030-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/045607-2025
  4th August 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/036196-2025
  30th June 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/036030-2025
  30th June 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://corporate.postoffice.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0555b3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0555b3.json.