---
title: "EMu Support and Maintenance 5-year agreement"
ocid: "ocds-h6vhtk-05564b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05564b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05564b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05564b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ROYAL ARMOURIES MUSEUM"
published: "2025-06-30"
---

# EMu Support and Maintenance 5-year agreement

Buyer: ROYAL ARMOURIES MUSEUM  
Current stage: Award  
OCID: ocds-h6vhtk-05564b

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## Summary

The Royal Armouries Museum, located in Leeds, United Kingdom, has concluded a procurement process titled "EMu Support and Maintenance 5-year agreement" in June 2025. The contracting stage is complete, having moved from tender to award, with Axiell ALM Ltd securing the contract for the provision of services in the industry category of technical support services, helpdesk and support services, and library, archives, museums, and other cultural services. The contract, valued at £60,034.48 excluding VAT and spanning from 1st July 2025 to 30th June 2030, underlines a robust support and maintenance framework for the EMu system at the museum.

This tender creates significant opportunities for businesses specialising in software support and maintenance, particularly small and medium enterprises (SMEs) like Axiell ALM Ltd, which won this competitive bid. Companies with expertise in maintaining technical systems, especially within the cultural services sector, can find similar opportunities for growth. The procurement method was specified as below threshold, suggesting potential accessibility for numerous businesses seeking to expand their service offerings in central government public authority contracts.

## Notice

Required goods: Maintenance renewal from Axiell Services or works: EMu Support and Maintenance Cost for 5 years: PS60,034.48 (ex. VAT) Supply: Axiell to supply support and maintenance to the Royal Armouries for EMu via online customer service portal, service desk telephone. The scope of services to be provided under this 5-year agreement shall include, but not be limited to, the following: Software Updates and Upgrades: Provision of all applicable EMu software updates and upgrades released during the contract period, including associated documentation and installation support. Support via Service Desk (Hornbill) or Telephone/Teams: Responsive and reliable support services delivered through the Royal Armouries' designated service desk (Hornbill) or via telephone/Microsoft Teams, adhering to agreed-upon service level agreements (SLAs). Maintenance: Proactive maintenance services to ensure the ongoing stability, performance, and security of the EMu system, including but not limited to database maintenance, performance monitoring, and issue resolution. Regular Server Updates: Coordination and implementation of regular server updates, including necessary testing and validation, to maintain system security and compatibility. All server updates must be communicated with Documentation officer as per section "Contact".

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036253-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jun 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Jun 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £60,034 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL ARMOURIES MUSEUM |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS10 1LT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AXIELL ALM |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 92 - Recreational, cultural and sporting services

### Codes

- 71356300 - Technical support services
- 72253000 - Helpdesk and support services
- 92500000 - Library, archives, museums and other cultural services

## Release History

- 30 Jun 2025 at 16:12 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/036253-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/036253-2025
  30th June 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05564b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05564b.json.