--- title: "Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions" ocid: "ocds-h6vhtk-055668" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055668" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055668.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055668.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "SCOTRAIL TRAINS LIMITED ." published: "2025-07-01" --- # Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions Buyer: SCOTRAIL TRAINS LIMITED . Current stage: Planning OCID: ocds-h6vhtk-055668 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055668) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-055668.json) ## Summary ScotRail Trains Limited is conducting a market engagement process to assess the capabilities of suppliers interested in providing ticket office and mobile retail and validation solutions. This is part of a planned procurement stage aiming to modernise services across Scotland, including integration with a centralised back office for enhanced customer experiences. The process falls under the industry category of Software Package and Information Systems. Interested parties are invited to review the materials and submit a questionnaire by 12pm on Wednesday, 23rd July 2025. The procurement process commenced on 1st July 2025 and is expected to progress further by 1st October 2025. This tender represents a significant opportunity for businesses specialising in ticketing systems, software development, or telecommunications, particularly those with experience in the railway services sector. Companies capable of providing innovative solutions that integrate with existing infrastructure and enhance customer engagement are particularly well-positioned to succeed. This engagement phase will influence future procurement strategies, offering the potential for long-term collaboration with ScotRail as they seek to overhaul their ticketing services across Scotland. ## Notice ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025 ### Lot Information Lot 1 ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025. Additional information: For further information and to submit a completed questionnaire please access our Wax e-sourcing portal here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/036295-2025 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Jul 2025 | | Submission deadline | Not specified | | Future notice date | 30 Sep 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTRAIL TRAINS LIMITED . | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G2 6HQ | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow North | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 42 - Industrial machinery - 48 - Software package and information systems - 50 - Repair and maintenance services ### Codes - 30144200 - Ticket-issuing machines - 42991230 - Ticket printers - 48000000 - Software package and information systems - 50316000 - Maintenance and repair of ticket-issuing machinery ## Release History - 1 Jul 2025 at 08:51 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/036295-2025 ## Notice URLs - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000802868 - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30589 - https://www.scotrail.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055668. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055668.json.