--- title: "EDIS-23-002 Unified Customer Experience for EA Admissions, Transport, SEN and Free School Meals" ocid: "ocds-h6vhtk-055700" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055700" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055700.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055700.json" source: "Find A Tender Service" current_stage: "Award" buyer: "THE EDUCATION AUTHORITY" published: "2025-07-01" --- # EDIS-23-002 Unified Customer Experience for EA Admissions, Transport, SEN and Free School Meals Buyer: THE EDUCATION AUTHORITY Current stage: Award OCID: ocds-h6vhtk-055700 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055700) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-055700.json) ## Summary The Education Authority has completed a procurement process for the development of a unified customer experience system for EA Admissions, Transport, SEN, and Free School Meals. This procurement falls under the industry category of software package and information systems, classified with CPV code 48000000. It involves a further competition under the CCS Framework Digital Outcomes 6 Lot 1, with a contract period from 4 September 2023 to 3 September 2025, and the option for a 12-month extension. The contract, awarded to Version 1 Solutions Ltd, was modified in March 2025, with the total contract value increased by £625,000 to £3,125,000. The procurement was conducted using a limited method without prior publication of a call for competition, with the rationale for modification being technical compatibility and to avoid duplication of costs. This tender presents significant opportunities for businesses specialising in software development and information systems tailored to educational needs. Companies with expertise in delivering customer experience solutions within the public sector could benefit from participating in similar procurements. The focus on technical competence, cultural fit, social value, and price indicates that businesses demonstrating strong technical capabilities, alignment with public sector values, and competitive pricing are well-suited to engage in such opportunities. This project supports public service enhancement in critical areas such as education admissions and student services, facilitating business growth for providers with relevant experience and strategic positioning. ## Notice The Education Authority carried out a procurement to further develop the Unified Customer Experience for EA Admissions, Transport, SEN and Free School Meals for the period 04 September 2023 - 03 September 2025 with the option of a further 12 month extension. This was a further competition under CCS Framework Digital Outcomes 6 Lot 1. ### Lot Information Lot 1 The Education Authority carried out a procurement to further develop the Unified Customer Experience for EA Admissions, Transport, SEN and Free School Meals for the period 04 September 2023 - 03 September 2025 with the option of a further 12 month extension. This was a further competition under CCS Framework Digital Outcomes 6 Lot 1. Options: Option of a further 12 month extension. ### Procurement Information This is not an award without prior notice, the purpose of this VEAT notice is to make the market aware that EA intend to modify this contract as detailed below. This opportunity was originally awarded as a call-off contract following a further competition under Crown Commercial Services Digital Outcomes 6 Framework Lot 1. In October 2024 the contract value was increased by 50% of the original awarded contract value under published VEAT 2024/S 000-030912 and subsequent modification notice 2025/S 000-004627. In March 2025 the contract value was further modified to increase by 50% of the original awarded contract value under published VEAT 2025/S 000-005665 and subsequent modification notice 2025/S 000-007716. EA now intend to further modify the contract value to increase by PS625,000 i.e. 50% of the original awarded contract value. The new total contract value will be PS3,125,000. No aspect of the modification will alter the overall nature of the current contract as the scope of services will remain unaltered and any expenditure will not be permitted to exceed 50% of the original awarded contract value. For technical reasons a change in supplier is not possible at this stage. The services must continue to be technically compatible with what has already been developed by the Contractor under this contract and to contract with a different supplier at this stage would result in significant risk to current development timeframes as well as the substantial duplication of costs which would be incurred to procure replacement services. Regulation 72(1)(b) permits an amendment to an existing contract: for additional works, services or supplies by the original contractor that have become necessary and were not included in the initial procurement, where a change of contractor (i) cannot be made for economic or technical reasons such as requirements of interchangeability or interoperability with existing equipment, services or installations procured under the initial procurement, or (ii) would cause significant inconvenience or substantial duplication of costs for the contracting authority, provided that any increase in price does not exceed 50% of the value of the original contract. Regulation 72(1)(c) also permits this modification due to unforeseen circumstances which a diligent contracting authority could not have foreseen. Particularly it could not have been foreseen that significant funding would be re-allocated to allow the further devlopment of this platform. The EA shall observe a period of no less than 30 days, beginning with the day after the date of publication, before modifying the contract as set out in this notice. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/036525-2025 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Jul 2025 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 7 Aug 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE EDUCATION AUTHORITY | | Locality | BELFAST | | Post town | Northern Ireland | | Postcode | BT1 2NQ | | Country | Northern Ireland | | ITL 1 | TLN Northern Ireland | | ITL 2 | TLN0 Northern Ireland | | ITL 3 | TLN06 Belfast | | Local authority | Belfast | | Electoral ward | Duncairn | | Westminster constituency | Belfast North | | Delivery location | TLN Northern Ireland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | VERSION 1 SOLUTIONS | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 1 Jul 2025 at 15:15 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036525-2025 ## Notice URLs - https://etendersni.gov.uk/epps - https://www.version1.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055700. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055700.json.