--- title: "008051 - Care and Support Services Digital Transformation" ocid: "ocds-h6vhtk-0557a5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0557a5" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0557a5.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0557a5.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NEWCASTLE CITY COUNCIL" published: "2025-08-22" --- # 008051 - Care and Support Services Digital Transformation Buyer: NEWCASTLE CITY COUNCIL Current stage: Tender OCID: ocds-h6vhtk-0557a5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0557a5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0557a5.json) ## Summary Newcastle City Council is actively pursuing the "Care and Support Services Digital Transformation" project aimed at upgrading their Care and Support Services under the Adult Social Care and Prevention (ASC&P) Directorate. This tender seeks to implement a new Nurse Call System at the Byker Lodge Resource Centre with integrated digital functionalities. The procurement falls under the categories of medical equipment, health services, and social work services, with a delivery across several UK regions. Utilising an open procurement method, the process is currently in the tender stage, with key submission and award dates set for 5 September 2025 and 22 September 2025 respectively. This opportunity offers considerable potential for businesses experienced in digital health solutions, medical equipment, and social care technology to collaborate with the public sector. The tender is structured as a single lot single provider framework, valuing quality and price with a 70:30 weightage, making it highly advantageous for SMEs with innovative solutions. Successful businesses can benefit from a contract beginning in October 2025, over a three-year period with options for renewal, thus creating a substantial growth path through extended service provision and refined expertise in public sector projects. ## Notice Newcastle City Council, Care and Support Services, which forms part of the offer within the Adult Social Care and Prevention (ASC&P) Directorate support approximately 1690 people each year across 8 different services. We are looking to Digitally transform the way our Care and Support Services run. The element we address within this part of the Digital Transformation process is to upgrade our Byker Lodge (BL) Resource Centre service with a new Nurse Call System that interfaces and has embedded Falls Prevention/Detection and integrated Digital Care Note Recording functionality, all through one system/dashboard. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/050923-2025 | | Notice type | UK4 - Tender Notice | | Procurement type | Framework | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Aug 2025 | | Submission deadline | 5 Sep 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Sep 2025 - 30 Sep 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £600,000 | | Lots value | £600,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NEWCASTLE CITY COUNCIL | | Locality | NEWCASTLE UPON TYNE | | Post town | Newcastle upon Tyne | | Postcode | NE1 8QH | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Newcastle upon Tyne | | Electoral ward | Monument | | Westminster constituency | Newcastle upon Tyne Central and West | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 33 - Medical equipments, pharmaceuticals and personal care products - 85 - Health and social work services ### Codes - 33000000 - Medical equipments, pharmaceuticals and personal care products - 85100000 - Health services - 85300000 - Social work and related services ## Release History - 22 Aug 2025 at 13:38 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/050923-2025 - 31 Jul 2025 at 11:10 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/044700-2025 - 16 Jul 2025 at 08:33 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040384-2025 - 2 Jul 2025 at 13:27 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036827-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/050923-2025 22nd August 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/044700-2025 31st July 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/040384-2025 16th July 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/036827-2025 2nd July 2025 - Tender notice on Find a Tender - www.open-uk.org ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.newcastle.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0557a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0557a5.json.