---
title: "Contract for the provision of Supported Accommodation for people with Complex Needs."
ocid: "ocds-h6vhtk-055881"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055881"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055881.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055881.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2025-10-07"
---

# Contract for the provision of Supported Accommodation for people with Complex Needs.

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-055881

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## Summary

Durham County Council recently completed a procurement process for the provision of supported accommodation services for adults with complex needs, divided into three lots. The contract, titled "Contract for the provision of Supported Accommodation for people with Complex Needs," was conducted using an open procurement method under a light-touch regime. It is situated within the social work services with accommodation industry category, predominantly in the Durham region, UKC14. The procurement began with a tender notice dated 3rd July 2025 and culminated in awards announced on 7th October 2025. The contracts are set to commence on 1st April 2026, extending until 31st March 2029, with potential renewals up to 2031. Key milestones include the end of the standstill period on 16th October 2025 and the scheduled future signature date on 24th October 2025.

This tender presents an attractive opportunity for businesses providing high-quality social work and supported accommodation services, especially those specialising in complex adult care. The procurement allows for participation from both large enterprises and SMEs, evident from the awarded contracts to Inspire North and Durham Action on Single Housing Limited. As the opportunity is sectioned into distinct lots, specialised agencies can bid for specific service requirements such as high complex needs or female-only accommodation, supporting niche market growth. Successful bidders will work collaboratively with Durham County Council to deliver person-centred, sustainable services that reduce homelessness and engage clients with tailored support interventions, fostering long-term business partnerships and sector development.

## Notice

Durham County Council (DCC) is invited tenders from experienced service providers capable of delivering high-quality supported accommodation services for complex adults. Clients will be 18 years of age or over, with complex needs. The opportunity is split into 3 LOTs. All accommodation will be for single people and will provide 24 hour support to those who have needs that cannot be met in main stream accommodation (except for LOT 1, see 3a Service Specification)

### Lot Information

High complex needs / ex-offenders. Dispersed accommodation mixed gender

Supported housing for complex needs and ex-offenders. This provision is to provide a stable, safe and person-centred living environment and personalised support to help individuals reintegrate into society after being released from prison or to reduce social isolation. Support will be designed to address individual needs and challenges, such as mental health issues, addiction, or difficulties with independent living. The service will need to provide support during 9am-6pm with out of hours covered as a minimum by a concierge service covering all units of accommodation to ensure service continuity, emergency response, and safeguarding outside of core hours. The accommodation will be a minimum of 20 units of dispersed accommodation across County Durham. Providers should have a range of support options available to provide a pathway for individuals needing support to step up or down dependant on needs.

Renewal: 2 extension periods of a 12 month duration are available subject to approval, funding and performance

High complex needs core and cluster 24 hour supported accommodation mixed gender.

The Provider will deliver a safe, person-centred supported accommodation service using a Core and Cluster model of supported accommodation, providing support to individuals with complex needs which may include mental health, autism, substance abuse, with self-contained accommodation with support which will be available 24-hours. The accommodation will consist of a core premises which may also have accommodation and communal areas and a cluster of dispersed accommodation, allowing for a balance of independence and support, centrally located within County Durham. Providers should have a range of support options available to provide a pathway for individuals needing support to step up or down dependant on needs and have a robust awareness of local organisations and pathways to which service users can be signposted for support. The service must be responsive, inclusive, and aligned to local strategic objectives in County Durham. The Provider must implement clear and effective risk management and safeguarding procedures to ensure the safety of all residents, staff, and the wider community including, but not limited to, procedures for identifying and managing risks related to non-compliance, relapse, aggression, or deterioration in mental health and contingency plans for high-risk scenarios, emergency accommodation moves, or service disruption.

Renewal: 2 extension periods of a 12 month duration are available subject to approval, funding and performance

Female only complex needs core and cluster supported accommodation

Core and Cluster model supported accommodation for women only, providing women with complex needs which may include past trauma, mental health, autism, substance abuse, with self-contained supported accommodation, support should be available 24-hours. The accommodation will consist of a core premises which may also have accommodation and communal areas and a cluster of dispersed accommodation, allowing for a balance of independence and support, centrally located within County Durham. Providers should have a range of support options available to provide a pathway for individuals needing support to step up or down dependant on needs. The service must be designed to promote recovery, independence, and empowerment within a safe and supportive environment. The key service requirements are as follows: The Provider must deliver support in a way that is trauma-informed, gender-responsive, and culturally sensitive. The service must recognise and respect the lived experiences of women with multiple disadvantages, including experiences of abuse, trauma, and discrimination. This client group require a safe and empowering environment that fosters trust, emotional security, dignity, and a sense of belonging. The provider must have in place robust procedures for identifying, assessing, and managing individual and shared risks relevant to the client group, including safeguarding concerns. The service should balance safety with the promotion of positive risk-taking to support autonomy and recovery.

Renewal: 2 extension periods of a 12 month duration are available subject to approval, funding and performance

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/062835-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2025 |
| Submission deadline | 1 Sep 2025 |
| Future notice date | Not specified |
| Award date | 16 Sep 2025 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,860,000 |
| Lots value | £2,860,000 |
| Awards value | £1,715,860 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5WB |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Framwellgate and Newton Hall |
| Westminster constituency | City of Durham |
| Delivery location | TLC14 Durham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | DURHAM ACTION ON SINGLE HOUSING; INSPIRE NORTH |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85311000 - Social work services with accommodation

## Release History

- 7 Oct 2025 at 11:08 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/062835-2025
- 3 Jul 2025 at 14:45 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037202-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/062835-2025
  7th October 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/037202-2025
  3rd July 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.durham.gov.uk/
- https://dashorg.co.uk/
- https://www.inspirenorth.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055881. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055881.json.