---
title: "Managed Services of the Humberside Police Salesforce and MuleSoft estate."
ocid: "ocds-h6vhtk-055900"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055900"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055900.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055900.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE"
published: "2025-07-16"
---

# Managed Services of the Humberside Police Salesforce and MuleSoft estate.

Buyer: THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE  
Current stage: Award  
OCID: ocds-h6vhtk-055900

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055900)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-055900.json)

## Summary

The procurement process managed by The Police and Crime Commissioner for Humberside involves the direct award of a contract for managed services concerning their Salesforce and MuleSoft estate. This falls under the software programming and consultancy services and data services categories. The procurement process has reached the contract award stage, with the process kicking off on 16th July 2025, leading into the active management phase from 17th July 2025 until 31st March 2028. The procurement was executed under the Procurement Act 2023 and chose a direct award method to ensure continuity and compatibility of services, particularly pertinent within the public authority sub-central government sector, operating from Cottingham in the United Kingdom.

This tender presents significant opportunities for businesses in the IT services sector, specifically those with expertise in managing complex software environments such as Salesforce and MuleSoft. Large companies like BOXXE LIMITED, based in York, have been deemed suitable suppliers under this contract, demonstrating a potential opportunity for similar firms to showcase their capability for offering robust software support and consultancy services. With a gross contract value of £395,223.41, this tender can facilitate growth for companies capable of ensuring reliable and comprehensive IT service management, application support, and system integration that meet the stringent requirements of law enforcement agencies.

## Notice

Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) * Extended hours * 24x7 support (for selected priorities, e.g. * P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements.

### Procurement Information

Please refer to the Procurement Act 2023 - Schedule 5 Additional or repeat goods, services or works The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a)a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b)the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040534-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Jul 2025 |
| Contract period | 16 Jul 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £329,352 |
| Contracts value | £329,352 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR HUMBERSIDE |
| Locality | COTTINGHAM |
| Post town | Hull |
| Postcode | HU16 5SN |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Cottingham North |
| Westminster constituency | Kingston upon Hull North and Cottingham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOXXE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services
- 72300000 - Data services

## Release History

- 16 Jul 2025 at 13:09 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/040534-2025
- 4 Jul 2025 at 12:00 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/037429-2025
- 4 Jul 2025 at 10:56 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/037380-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/040534-2025
  16th July 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/037429-2025
  4th July 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/037380-2025
  4th July 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.boxxe.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055900. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055900.json.