---
title: "Pre-Market Engagement - Unified Customer Contact and Force Control Room Solution"
ocid: "ocds-h6vhtk-055950"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055950"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055950.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055950.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "YORK AND NORTH YORKSHIRE COMBINED AUTHORITY"
published: "2025-07-04"
---

# Pre-Market Engagement - Unified Customer Contact and Force Control Room Solution

Buyer: YORK AND NORTH YORKSHIRE COMBINED AUTHORITY  
Current stage: Planning  
OCID: ocds-h6vhtk-055950

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055950)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-055950.json)

## Summary

The procurement process, led by the York and North Yorkshire Combined Authority, is currently in the planning stage for a Unified Customer Contact and Force Control Room Solution. This initiative seeks supplier input for components including multi-channel contact management, command and control, integrated communications control systems, and telephony. The procurement is classified under services relevant to communication and information technology. Scheduled market engagement activities are set to be completed by 22 August 2025, with the contracting period beginning on 1 January 2027 and ending on 31 December 2036. Interested suppliers are encouraged to participate via the Bluelight E-procurement portal.

Opportunities for business growth through this tender are substantial, particularly for companies specialising in IT services, telecommunications, and software solutions. Companies with expertise in command, control, communication systems, and integrated telecom services will find this procurement particularly relevant. By contributing innovative solutions, businesses have the chance to establish or strengthen relationships within the public sector and expand their services across North Yorkshire. This tender represents a valuable opportunity for businesses adept in telecommunications and information systems to showcase their capabilities and drive regional development.

## Notice

North Yorkshire Police (NYP) are exploring market options for a Unified Customer Contact and Force Control Room Solution and welcomes supplier input to address the following core components: * Contact Management (multi-channel) * Command and Control * Integrated Communications Control System (ICCS) * Telephony Please search the project via the Bluelight E-procurement portal https://sell2.in-tend.co.uk/blpd/home to access a document with further information, background, questionnaire and detail on forthcoming supplier demonstration opportunities.

### Planning Information

North Yorkshire Police (NYP) are exploring market options for a Unified Customer Contact and Force Control Room Solution and welcomes supplier input to address the following core components:
• Contact Management (multi-channel)
• Command and Control
• Integrated Communications Control System (ICCS)
• Telephony
Please search the project via the Bluelight E-procurement portal https://sell2.in-tend.co.uk/blpd/home to access a document with further information, background, questionnaire and detail on forthcoming supplier demonstration opportunities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037500-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | 22 Aug 2025 |
| Award date | Not specified |
| Contract period | 1 Jan 2027 - 31 Dec 2036 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORK AND NORTH YORKSHIRE COMBINED AUTHORITY |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 35 - Security, fire-fighting, police and defence equipment
- 42 - Industrial machinery
- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32344270 - Radio and telephone control system
- 32429000 - Telephone network equipment
- 32543000 - Telephone switchboards
- 32573000 - Communications control system
- 35710000 - Command, control, communication and computer systems
- 35711000 - Command, control, communication systems
- 35712000 - Tactical command, control and communication systems
- 42961000 - Command and control system
- 48000000 - Software package and information systems
- 48333000 - Contact management software package
- 64227000 - Integrated telecommunications services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Jul 2025 at 14:14 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/037500-2025
- 4 Jul 2025 at 14:08 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/037495-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/037500-2025
  4th July 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/037495-2025
  4th July 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://sell2.in-tend.co.uk/blpd/home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055950. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055950.json.