---
title: "Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement"
ocid: "ocds-h6vhtk-05598c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05598c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05598c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05598c.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "COMMUNITY GATEWAY ASSOCIATION LIMITED"
published: "2025-07-06"
---

# Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement

Buyer: COMMUNITY GATEWAY ASSOCIATION LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-05598c

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## Summary

The procurement process for the "Community Gateway Association Out of Hours Emergency Repairs Call Handling Service" is in the planning stage, led by Community Gateway Association Limited based in Preston, United Kingdom. This project focuses on the industry category of telephone-answering services, with an overarching goal to secure a renewal for their emergency call handling contract by March 2026. A pre-market engagement exercise is scheduled for August 2025, allowing interested parties to participate in a virtual meeting. Interested entities are expected to register by 31st July 2025, as meeting slots are limited. The pre-market period aims to gather insights into market capacity and potential solutions, prior to the commencement of the procurement phase slated for October 2025. The total value of the service is projected to be £250,000.

This tender presents significant business growth opportunities for service providers in the field of call handling, particularly those with experience in managing emergency repair requests. Ideal candidates would be businesses capable of delivering innovative solutions and efficient service models to match Community Gateway Association's needs. The pre-market engagement will provide interested businesses a platform to understand project specifications and align their offerings with the procurement requirements. By participating, businesses can influence the framework of the tender, which can be advantageous for tailoring competitive proposals when the process moves to the tendering stage.

## Notice

Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026. The procurement process for new Out of Hours Emergency Repairs Call Handling Service is expected to commence in October 2025 with the new contract commencing by March 2026. Prior to launching the procurement process, CGA is undertaking a Pre Market Engagement exercise. The purpose of the Pre Market Engagement exercise is to establish: *Market capacity and appetite *Solution options *Technology options *Specification content *Delivery model options *Indications on cost *Procurement options *Implementation timescales *Social value opportunities *Risks *Barriers Further details can be found in the Pre Market Engagement Brief. To request a copy of the Pre Market Engagement Brief, please contact our appointed Procurement Advisors, Clarity Procurement Solutions: nathan@clarityprocurement.co.uk To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=963079889

### Planning Information

The Pre Market Engagement exercise will be conducted via a 1-hour Teams meeting with each Participant during August 2025. 
Meeting spaces are limited and will be allocated on a first come first served basis to Interested Parties responding to this notice.
Interested Parties wishing to attend should register their interest by no later than 31st July 2025 to our appointed Procurement Advisors, Clarity Procurement Solutions:
nathan@clarityprocurement.co.uk
Interested Parties should also indicate the names and positions of those wishing to attend.
Subject to availability, meeting dates will be confirmed to Participants week commencing 4th August 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037609-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | 6 Oct 2025 |
| Award date | Not specified |
| Contract period | 27 Mar 2026 - 26 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMMUNITY GATEWAY ASSOCIATION LIMITED |
| Locality | PRESTON |
| Post town | Preston |
| Postcode | PR2 2DW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | Ashton |
| Westminster constituency | Preston |
| Delivery location | TLD4 Lancashire |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 6 Jul 2025 at 11:05 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/037609-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/037609-2025
  6th July 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=963079889
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05598c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05598c.json.