---
title: "End User Workspace And Hosting"
ocid: "ocds-h6vhtk-0559a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0559a5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0559a5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0559a5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "READING BOROUGH COUNCIL"
published: "2026-04-14"
---

# End User Workspace And Hosting

Buyer: READING BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0559a5

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## Summary

The procurement process led by Reading Borough Council for the "End User Workspace and Hosting" contract has progressed to the award stage as of 14 April 2026. This contract involves IT services, including consulting and support, within the region of Reading, UKJ11. The council operates at a sub-central government level, ensuring robust service delivery through structured IT management practices. The procurement method employed is an open procedure, encouraging diverse participation. Key deadlines include the contract period starting on 30 August 2026, culminating on 29 August 2031, with potential extensions up to 29 August 2033 based on performance. The contract, valued at approximately £13.8 million, aims to unify workspace and hosting services, aligning with ITIL standards for improved user experience and operational simplicity. The awarded contract involves significant IT support components such as Service Desk, Incident Management, and Service Configuration, vital for enhancing service delivery and operational performance.

This tender represents a significant opportunity for businesses involved in IT consulting, software development, and support, particularly those experienced in integrating systems like Microsoft's environments and using tools such as ServiceNow. Companies that can demonstrate scalability, resilience, and cost-effectiveness along with alignment with modern networking standards and security frameworks will find this particularly advantageous. The procurement encourages collaborations among large-scale service providers, SMEs, and subcontract partnerships to drive innovation and meet the council's digital transformation goals. This provides a substantial market opportunity for suppliers capable of delivering comprehensive IT services at scale, thereby boosting potential business growth and expanding market presence within the public sector.

## Notice

The End User Workspace & Hosting Procurement was looking to secure a single supplier to deliver both End User Workspace (EUW) and Hosting services under a unified contract. The Services must be ITIL-aligned and delivered using the Council's own ServiceNow ITSM platform, with contract aims to improve service delivery, reduce complexity, and enhance user experience through integrated support. Key Components of the Scope: * Service Desk - Single point of contact for all ICT issues, with a focus on first-contact resolution and self-service enablement. * Incident Management - Rapid restoration of normal service with clear ownership and root cause analysis. * Problem Management - Identification and elimination of root causes to reduce incident recurrence. * Change Enablement - Safe, timely implementation of changes with strong governance, TAB and CAB participation. * Service Request Management - Efficient fulfilment of user requests via a structured service catalogue. * Service Configuration & Asset Management - Accurate tracking of assets and configuration items using ServiceNow CMDB. * Release & Deployment Management - Controlled rollout of new software and updates, including packaging and testing. * Availability & Capacity Management - Ensuring services meet performance and uptime targets, with proactive planning. * Monitoring & Event Management - Real-time monitoring and alerting to detect and respond to issues before they impact users. * Security Management - ISO27001-compliant controls, vulnerability management, and incident response. * Service Continuity Management - Disaster recovery planning and testing to ensure resilience. * Knowledge Management - Centralised, structured knowledge base to support selfservice and efficient resolution. * Supplier & Risk Management - Collaboration across multiple suppliers with shared risk registers and joint governance. * Continual Improvement - Ongoing service enhancements tracked via a formal improvement plan and CMMI assessments. * Project & Portfolio Management - Support for operational, enhancement, and strategic projects with defined governance End User Workspace (EUW): * Service Desk (first-line support, triage, escalation, and resolution). * Deskside Support (field engineering across 66 sites). * Second Line Support (technical escalation, patching, anti-virus and infrastructure support * Device lifecycle management (builds, refresh, repairs). * Microsoft 365 and Windows 11 environment support. * Knowledge management and training provision. Service Management Expectations * Operate within a SIAM model with strong collaboration across suppliers. * Use of ServiceNow for all ITSM functions (incident, problem, change, asset, etc.). * Monthly and annual reporting, SLA/KPI tracking, and continual improvement. * Supplier must achieve CMMI Level 3 within 6 months. The contract is over 7 years (including extensions), with a value of PS13,800,000 (inclusive of VAT)

### Lot Information

Lot 1

Renewal: 2 x 1+1 year extensions based on supplier meeting contract performance requirements throughout the duration of the contract. There will be regular KPI reviews and supplier/Client engagement to assess standards and delivery.

### Planning Information

You are invited to attend a scheduled meeting taking place via Microsoft Teams on Wednesday, 23 July 2025, from 16:00 to 17:00 (BST).
To express your interest in joining, please email ngominfo@reading.gov.uk
Upon registration, you will receive a Teams meeting link with full access details.
This will help us explore and inform Reading's Sourcing Strategy for our Next Generation Operating Model (NGOM) Programme. This is an opportunity to develop strategic partnership relationships with suppliers, to improve services and to encourage Prime, SME's as well as subcontracting partnerships.
Our objective is to gain an understand of the markets interest for this opportunity, through engagement in discussion and to address any potential gaps prior publication. A detailed procurement timeline will be provided at this stage to help suppliers manage expected timeframes

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033716-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Apr 2026 |
| Submission deadline | 15 Dec 2025 |
| Future notice date | 3 Nov 2025 |
| Award date | 8 Apr 2026 |
| Contract period | 29 Aug 2026 - 29 Aug 2031 |
| Recurrence | 2032-06-30 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,040,000 |
| Lots value | £11,040,000 |
| Awards value | £7,229,244 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | READING BOROUGH COUNCIL |
| Locality | READING |
| Post town | Reading |
| Postcode | RG1 2LU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Abbey |
| Westminster constituency | Reading Central |
| Delivery location | TLJ11 Berkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ONEADVANCED IT SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Apr 2026 at 11:36 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/033716-2026
- 10 Nov 2025 at 15:23 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/072503-2025
- 28 Oct 2025 at 15:49 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/069083-2025
- 10 Jul 2025 at 09:03 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/038816-2025
- 7 Jul 2025 at 09:06 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/037659-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/033716-2026
  14th April 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/072503-2025
  10th November 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/069083-2025
  28th October 2025 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/038816-2025
  10th July 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/037659-2025
  7th July 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.caci.co.uk
- http://www.ultima.com
- http://www.xma.co.uk
- https://in-tendhost.co.uk/readingbc/aspx/Home
- https://www.agilisys.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.oneadvanced.com/
- https://www.reading.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0559a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0559a5.json.