---
title: "New Critical Pager System"
ocid: "ocds-h6vhtk-055ac9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055ac9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055ac9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055ac9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)"
published: "2025-09-30"
---

# New Critical Pager System

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)  
Current stage: Award  
OCID: ocds-h6vhtk-055ac9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055ac9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-055ac9.json)

## Summary

The NHS Wales Shared Services Partnership-Procurement Services, hosted by Velindre University NHS Trust, has awarded a contract to Multitone Electronics Plc for a new Critical Pager System. This contract stems from an open tender procedure initiated by the Hywel Dda University Health Board, covering a three-year period with a potential two-year extension. The procurement, identified under title 'New Critical Pager System' and listed under the industry category of radio pagers, entails the provision and installation of paging solutions for 1,412 pagers across four acute sites. The procurement process is complete, having reached the award stage on 30th September 2025, with the contract set to commence on 1st December 2025. The project location is primarily within the UKL region, specifically Cardiff, UK.

This tender represents a significant opportunity for businesses specialising in communication systems, infrastructure installation, and maintenance services. With an awarded contract value of GBP 638,429 (excluding VAT), it provides a platform for involved enterprises to showcase their ability to manage large scale and technically demanding projects. Companies that offer reliable IT services, consulting, and maintenance, especially those experienced with central government authority and Welsh devolved regulations, will find this procurement appealing. The open procedure and publicly announced technical and commercial evaluation criteria highlight the competitive nature of this tender, favouring businesses that can provide high-quality yet cost-effective solutions. The contract also aims to ensure disaster recovery and business continuity capabilities, indicating a growth trajectory for firms capable of delivering robust operational control features across multiple sites.

## Notice

Following an open tender procedure Hywel Dda university Health Board are seek to award a three (3) year contract with the option to extend for a further two (2) years to Multitone Electronics Plc. The provider will implement a paging solution for 1412 pagers across its HDUHB's four acute sites. The agreement includes the initial supply and installation of any required infrastructure as well as full service, maintenance, support, and training for the duration of the contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/060986-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2025 |
| Submission deadline | 4 Aug 2025 |
| Future notice date | Not specified |
| Award date | 29 Sep 2025 |
| Contract period | 1 Dec 2025 - 30 Nov 2028 |
| Recurrence | 2030-05-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £750,000 |
| Lots value | £750,000 |
| Awards value | £638,429 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 3UZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Gabalfa |
| Westminster constituency | Cardiff North |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MULTITONE ELECTRONICS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32344220 - Radio pagers
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Sep 2025 at 14:55 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/060986-2025
- 8 Jul 2025 at 08:09 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/038071-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/060986-2025
  30th September 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/038071-2025
  8th July 2025 - Tender notice on Find a Tender
- https://etenderwales.bravosolution.co.uk/web/login.shtml
  All documents available via eTender Wales system

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055ac9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055ac9.json.