--- title: "Provision of Soft Facilities Management (Soft FM) Services" ocid: "ocds-h6vhtk-055ada" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055ada" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055ada.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055ada.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST" published: "2025-07-08" --- # Provision of Soft Facilities Management (Soft FM) Services Buyer: JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST Current stage: Planning OCID: ocds-h6vhtk-055ada [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055ada) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-055ada.json) ## Summary The James Paget University Hospitals NHS Foundation Trust, located in Great Yarmouth, is in the planning stage of procuring soft facilities management (FM) services. This process, initiated with a Request for Information (RFI), seeks to engage with experienced FM suppliers capable of enhancing service quality and achieving cost savings. With a focus on a wide range of services, including cleaning, catering, portering, security, and more, the tender invites responses by 25 July 2025 via Atamis. The estimated contract value is £45 million, with potential gross value of £54 million, covering a location in the UKH15 region, and follows the Public Authority Central Government procurement classification. This tender offers substantial opportunities for businesses specialising in facilities management services, particularly those with a strong track record in delivering high-quality, cost-effective solutions in the healthcare sector. Companies with expertise in managing large-scale operations, such as cleaning, catering, and security in hospital settings, would find this procurement particularly beneficial for growth. The contract, anticipated to commence in February 2026 and extend to January 2030, with possible renewals, requires a strategic approach to support the healthcare trust's operational efficiency and service excellence. ## Notice The James Paget University Hospitals NHS Foundation Trust is a 500-bed (approx.) acute hospital serving 250,000 people in Norfolk and Suffolk. The Trust aims to improve efficiency and quality by engaging a specialist provider (or providers) for soft FM services. This RFI (Request for Information) is soliciting information from experienced FM suppliers on how they would deliver these services under contract, with an emphasis on cost savings, high service quality, and innovation. The Trust intends to act quickly - aiming to award a contract within six months of this RFI issuance - to ensure uninterrupted service delivery and rapid realisation of savings. Respondents should describe how they would organise and manage all the soft FM services listed below, tailored to the James Paget Hospital (approximately 500 in-patient beds, 24/7 emergency services) 1. Cleaning and Housekeeping: Daily ward and department cleaning; deep/terminal cleans of wards, rooms and theatres; hygiene and infection-control cleaning (floors, surfaces, restrooms); public-area cleaning (lobbies, corridors); decontamination room cleaning; outbreak response cleaning. Office spaces cleaning. 2. Patient, Staff and Visitor Catering: Nutritional meal preparation and delivery for patients (including special diets); staff dining and cafeteria services; visitor and retail catering outlets (cafes, coffee shops, vending machines); ward hostess, hydration rounds and bedside meal ordering systems; catering management and menu planning. 3. Portering: Patient portering (bed moves, escort services, and couriering samples); internal logistics (moving equipment, stores and linen to wards); mortuary support (transfer of bodies); mail and specimen collection; patient discharge escorts. Supporting with fire alarms and operational incidents. 4. Security and Access Control: Consisting of security guards and patrols (24/7); CCTV and alarm monitoring; controlled entry/exit screening; security lockouts; ward security and enhanced security for disruptive patients to support clinical staff, 1-1 and mental health support (e.g. for paediatric or psychiatric units); lone-worker alarms. Assist and support with operational incidents and fire or other necessary evacuations. 5. Window Cleaning and Exterior Cleaning: Regular interior and exterior window washing; facade and canopy cleaning; cleaning of external seating or smoking. 6. Switchboard Services; Telephone switchboard/helpline for public and staff. 7. Post Room and Mail Handling: Sorting and delivery of incoming and outgoing mail, packages and pathology specimens. Further details are included in the RFI document available here: https://atamis-1928.my.site.com/s/Welcome ### Planning Information Please respond to the Request for Information (Ref: C374564) which can be accessed via Atamis at the link below: https://atamis-1928.my.site.com/s/Welcome ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/038108-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Jul 2025 | | Submission deadline | Not specified | | Future notice date | 1 Oct 2025 | | Award date | Not specified | | Contract period | 1 Feb 2026 - 31 Jan 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £45,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST | | Locality | GREAT YARMOUTH | | Post town | Norwich | | Postcode | NR31 6LA | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Great Yarmouth | | Electoral ward | Magdalen | | Westminster constituency | Great Yarmouth | | Delivery location | TLH15 Norwich and East Norfolk | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79993100 - Facilities management services ## Release History - 8 Jul 2025 at 09:14 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/038108-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/038108-2025 8th July 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://atamis-1928.my.site.com/s/Welcome - https://www.jpaget.nhs.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055ada. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055ada.json.