---
title: "Digital Front Door"
ocid: "ocds-h6vhtk-055b35"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055b35"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055b35.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055b35.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2025-07-08"
---

# Digital Front Door

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-055b35

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055b35)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-055b35.json)

## Summary

The Financial Ombudsman Service undertook a procurement process titled "Digital Front Door," focusing on computer-related professional services. This procurement, classified under the services category, involved the development of a 'digital front door' prototype. The procurement process has been completed with limited procedure, bypassing a prior call for competition due to its classification outside the scope of the directive. Although the lot associated with this tender was eventually cancelled, an award was made to Hippo Digital Limited, a Leeds-based supplier. The contract, valued at PHP 278,055, was signed on 30 May 2025.

This tender offered a notable opportunity for businesses specialising in technical and innovative digital solutions, particularly those able to meet quality and cultural fit criteria. Large companies with expertise in developing digital infrastructure would have found this project well-suited to their skill set. Despite the restricted procurement method, engaging with existing frameworks can present growth opportunities for firms like Hippo Digital Limited, which demonstrated the capability to handle such projects effectively. Businesses interested in similar future opportunities might consider building relationships within frameworks to enhance their visibility and competitive advantage in public sector tenders.

## Notice

Development of a 'digital front door' prototype.

### Procurement Information

Awarded under existing framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038271-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 May 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £278,055 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HIPPO DIGITAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72590000 - Computer-related professional services

## Release History

- 8 Jul 2025 at 13:28 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/038271-2025

## Notice URLs

- http://www.financial-ombudsman.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055b35. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055b35.json.