---
title: "Debt Management System Replacement"
ocid: "ocds-h6vhtk-055c64"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055c64"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055c64.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055c64.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THAMES WATER UTILITIES LIMITED"
published: "2026-01-19"
---

# Debt Management System Replacement

Buyer: THAMES WATER UTILITIES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-055c64

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-055c64.json)

## Summary

Thames Water Utilities Limited, a private utility company located in Reading, UK, successfully concluded the procurement process for a "Debt Management System Replacement." This contract, awarded on 19 January 2026, involves Qualco (UK) Limited providing a new Debt Management Software as a Service (SaaS) solution. The competitive flexible procedure, under the special regime for utilities, reached its award stage with an estimated contract value of £5 million (excluding VAT) for services in software and information systems. The procurement process followed a selective method where proposals were evaluated based on a combination of quality and cost criteria, with a planned contract period from 16 February 2026 to 16 February 2029, including renewal options up to a maximum of five years.

This tender offers significant business growth possibilities for firms in the software and IT services sector, by delivering a robust system integration and debt management software solution. Companies specialising in software implementation services and those capable of fulfilling functional and non-functional requirements are well-suited to compete for such opportunities. With the contract focusing on utility services and falling under a utilities special regime, suppliers that can provide innovative, cost-effective technological solutions are particularly well-positioned to benefit. The procurement encourages partnerships between software providers and system integrators to enhance the offering to Thames Water's environment, opening collaborative and scalable business ventures.

## Notice

Thames Water intends to award an Agreement for the provision of a new Debt Management SaaS solution, as well as the Implementation and System Integration work associated with it. The Software Provider may wish to submit a bid in collaboration with a System Integrator, however Thames Water expects to sign one contract upon completion of this tender exercise under which the Supplier takes accountability for the provision of the Software licenses and the successful implementation of the system within Thames Water's environment.

### Lot Information

Lot 1

Options: The right to additional purchases while the contract is valid. The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.

Renewal: Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 5 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004352-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Jan 2026 |
| Contract period | 16 Feb 2026 - 16 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £5,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THAMES WATER UTILITIES LIMITED |
| Locality | READING |
| Post town | Reading |
| Postcode | RG1 8DB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Thames |
| Westminster constituency | Reading Central |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUALCO (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72263000 - Software implementation services

## Release History

- 19 Jan 2026 at 13:35 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/004352-2026
- 9 Jul 2025 at 16:21 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/038751-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/004352-2026
  19th January 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/038751-2025
  9th July 2025 - Tender notice on Find a Tender

## Notice URLs

- https://forms.office.com/e/tUAE40JePP
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.qualco.co.uk
- https://www.thameswater.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055c64. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055c64.json.