---
title: "Behaviour Support Service for Families"
ocid: "ocds-h6vhtk-055ec4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055ec4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-055ec4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-055ec4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2026-01-20"
---

# Behaviour Support Service for Families

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-055ec4

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## Summary

Norfolk County Council, a sub-central government authority located in Norwich, UK, successfully completed the procurement process for the "Behaviour Support Service for Families." This contract falls under the Health and Social Work Services category and covers regions including UKH15, UKH16, and UKH17. The service aims to provide Positive Behaviour Support to families with children at risk of entering long-term care placements. The procurement was undertaken using an open procurement method as part of the light-touch regime. The contract was awarded to Affinity Trust, and the delivery period commenced on 12th January 2026, with an option to extend up to 12 months beyond the end date of 12th January 2029. The gross value of the contract is set at £1,030,458.

This tender presents a substantial opportunity for businesses specialising in behaviour support and health services, particularly those possessing expertise in Positive Behaviour Support (PBS) frameworks. Organisations with a focus on delivering family-based, holistic care methods are especially well-suited to compete for such contracts. The procurement encourages participation from SMEs and VCSEs, fostering growth and expansion within these sectors. Businesses engaged in providing support to public authorities and capable of fulfilling service delivery within local communities can leverage such opportunities to enhance their market presence and contribute significantly to social care solutions.

## Notice

Norfolk County Council was looking to commission a new service that will use a Positive Behaviour (PBS) informed approach to provide targeted assistance to 10 - 15 children per year, particularly for those children at risk of entering long-term care placements, by addressing behaviour that challenge regardless of the root cause or diagnosis. The service is for children and young people up to age 18 with behaviour that challenges those around them and requires a holistic and whole family approach, delivered to their parents, carers and other people in their natural network as required

### Lot Information

Lot 1

Renewal: The Contract may be extended by up to 12 months at the Council's discretion

### Planning Information

There will be two Market Engagement sessions held, whereby providers will have the opportunity to help shape the service offer:
Market engagement 1: Design & Refine Session (30th July 2025 10am-12pm)
This is for providers of PBS and will be supported by relevant representatives from social care, education & health services. 
Discussion points will be:
• How might we refine our criteria for support?
• When is a Positive Behaviour Support (PBS) approach most and least effective for children and young people (CYP) and their families?
• Current support structures
• What should we consider when identifying and managing referrals?
• How might the service operate in practice?
• In what ways could the service be designed to operate flexibly?
• How will we define and manage success?
• How might the service operate in practice?
• Consider the who, what, where, when, and how-including key inputs and intended outputs.
• In what ways could the service be designed to operate flexibly?
• Think about responsiveness to need, adaptability, and scalability.
• How will we define and manage success?
Market engagement 2: Service Proposition (12th August 2025 1pm -3pm)
Discussion points:
• Context & Service Proposition 
• Procurement Information
• Questions & Answers
• Final Feedback Opportunity 
Interested parties will need to register their interest for the market engagement on In-Tend and a separate invite will be sent. Applicants must first be registered on https://in-tendhost.co.uk/norfolkcc (https://in-tendhost.co.uk/norfolkcc) Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles (https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfile). Once registered you will be able to see the procurement project under 'tenders' section and 'express an interest'. Please then use the correspondence facility to let us know that you are interested in attending a market engagement session(s). 
The procurement, once issued, will also be managed via In-Tend.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004930-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2026 |
| Submission deadline | 17 Oct 2025 |
| Future notice date | 17 Sep 2025 |
| Award date | 3 Dec 2025 |
| Contract period | 12 Jan 2026 - 12 Jan 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | £1,200,000 |
| Awards value | £858,715 |
| Contracts value | £858,715 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AFFINITY TRUST |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 20 Jan 2026 at 15:28 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/004930-2026
- 3 Dec 2025 at 11:17 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/079254-2025
- 17 Sep 2025 at 12:50 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/057342-2025
- 14 Jul 2025 at 14:16 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/039695-2025
- 14 Jul 2025 at 14:13 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/039693-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/004930-2026
  20th January 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/079254-2025
  3rd December 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/057342-2025
  17th September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/039695-2025
  14th July 2025 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/039693-2025
  14th July 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5277
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5278
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5279

## Notice URLs

- http://www.affinitytrust.org
- https://in-tendhost.co.uk/norfolkcc
- https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfile
- https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-055ec4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-055ec4.json.