---
title: "Defence Soft Facilities Management (UK Estate)"
ocid: "ocds-h6vhtk-0560bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0560bc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0560bc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0560bc.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "DEFENCE INFRASTRUCTURE ORGANISATION"
published: "2025-09-02"
---

# Defence Soft Facilities Management (UK Estate)

Buyer: DEFENCE INFRASTRUCTURE ORGANISATION  
Current stage: Tender  
OCID: ocds-h6vhtk-0560bc

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## Summary

The Defence Infrastructure Organisation is inviting expressions of interest for the Defence Soft Facilities Management (UK Estate) Programme, which aims to deliver quality and consistent Soft Facilities Management (SFM) services across various UK regions. The procurement process, managed through a competitive flexible procedure, involves submitting a Procurement Specific Questionnaire by 1st October 2025. The Programme includes services like cleaning, waste management, accommodation, and catering, with contracts running from March 2027 to March 2034, and the potential for extensions. The procurement is in the tender stage, with significant opportunities for business participation, focusing on enhancing the lived experience of the Defence community. Businesses located throughout the UK, particularly those with expertise in facilities management and related services, are encouraged to engage with this £4.5 billion tender.

This tender initiative provides substantial growth opportunities for various businesses, especially those in fields such as facilities management, retail services, and maintenance. Given the diverse nature of services required—ranging from mess accommodation and helpdesk support to refuse services and tailoring—firms with versatile capabilities stand well-placed to compete. The opportunity to secure contracts in different regional lots offers a competitive advantage to companies with comprehensive service portfolios. Successful providers have the chance to gain substantial contracts under a long-term arrangement, refining processes and maximising economies of scale. The procurement structure encourages collaboration and innovation, making it ideal for firms poised to deliver high-quality service while effectively addressing the evolving needs of the Defence community.

## Notice

The provision of quality Soft Facilities Management (SFM) services to the Defence community is a key enabler of supporting operational capability and supporting the health, well-being, satisfaction, and motivation of Service personnel. The contracts which currently deliver these services, known as HESTIA, consolidated over 70 Multi-Activity Contracts (MACs) and successfully delivered a core set of standardised SFM services to the UK Defence estate through 7 regional contracts. These contracts are currently due to expire in 2026 and 2027. Defence Soft Facilities Management (UK Estate) Programme will deliver quality and consistent replacement SFM regional contracts which demonstrate value for money and affordability, whilst meeting current and future requirements. The contracts will also seek opportunities to enhance the "Lived Experience" for the Defence community by incorporating/addressing the opportunities for improvement identified throughout the life of the current contracts, brought about by changes in MOD policy, and in consultation with our customers. The Defence Soft Facilities Management (UK Estate) Programme contributes to Defence Infrastructure Organisation's (DIO) commitment to deliver key Defence services by ensuring that Defence continues to Mobilise, Modernise and Transform. The DIO is seeking expressions of interest, via the completion of the Procurement Specific Questionnaire (PSQ), from Potential Providers (PPs) for managing and delivering the Defence Soft Facilities Management services detailed in this tender notice. Further information regarding the scope of the contracts can be found in the Regional Information Booklets (RIBs). The RIBs will also include background information regarding the Defence Soft Facilities Management (UK Estate) Programme, the services required and an overview of the establishments per region. During the life of the contracts there may be growth or reduction in estate driven by changes in defence outputs / requirements. The Authority intends to use win restrictions as part of the evaluation methodology, details of the win restriction principles can be found in the Procurement Specific Questionnaire guidance document. Potential Providers must complete the Conflict-of-Interest declaration that will be made available as part of the PSQ supporting documents and to inform the Authority whether they have identified from this review any actual, potential or perceived conflicts of interest arising from the Potential Provider or any other identified party's participation in the procurement. Please note that any incumbent supplier that has been shortlisted to participate in the ITT will be required sign the Ethical Walls Agreement made available as part of the PSQ supporting documents. Failure to do so may result in the Potential Provider being excluded from further participation in the procurement process. The documents made available to Potential Providers via AWARD are; - 20250830-DEF SFM PSQ Guidance Document-v1.0 - 20250707_Appendix 1_DEF SFM PSQ Guidance_V1 - 20241007_Appendix 2_PSQ_Plan_DEF SFM_PSQ_Technical Questions - 20250808_DEF SFM_Conflict of Interest Declaration Form - 20250813_Ethical Walls Agreement - Regional Information Booklets - 20250813_DEF SFM_PSQ Certificate of Performance - 20250813_DEF SFM_PSQ_Similar Contracts Previous 3 Years - 20250902_Market Engagement Questions and Answers 19 Aug 25 - 20250819-DEF SFM Industry Engagement Aug 25 In order to access these documents and submit a PSQ response Potential Providers will be required to sign a confidentiality agreement. This will be made available to Potential Providers as part of the AWARD portal registration process. The link to which is below. https://award.commercedecisions.com/dsp/web/project/f2ef6551-e502-4046-a482-decd8d465876/register

### Lot Information

South West

Provision of the following services in the South West region; Management services; Catering services; Retail & Leisure Services; Helpdesk Services; Mess Accommodation Services; Cleaning Services; Waste management services; Support services; as well as other required FM services.

Options: The extension options will take the form of three one year options (1+1+1). The Authority reserves the right to execute the extension options at its discretion.

Renewal: The extension options will take the form of three one year options (1+1+1). The Authority reserves the right to execute the extension options at its discretion.

South East

Provision of the following services in the South East region; Management services; Catering services; Retail & Leisure Services; Helpdesk Services; Mess Accommodation Services; Cleaning Services; Waste management services; Support services; as well as other required FM services.

Options: The extension options will take the form of three one year options (1+1+1). The Authority reserves the right to execute the extension options at its discretion.

Renewal: The extension options will take the form of three one year options (1+1+1). The Authority reserves the right to execute the extension options at its discretion.

East

Provision of the following services in the East region; Management services; Catering services; Retail & Leisure Services; Helpdesk Services; Mess Accommodation Services; Cleaning Services; Waste management services; Support services; as well as other required FM services.

Options: The extension options will take the form of three one year options (1+1+1). The Authority reserves the right to execute the extension options at its discretion.

Renewal: The extension options will take the form of three one year options (1+1+1). The Authority reserves the right to execute the extension options at its discretion.

North

Provision of the following services in the North Region; Management services; Catering services; Retail & Leisure Services; Helpdesk Services; Mess Accommodation Services; Cleaning Services; Waste management services; Support services; as well as other required FM services.

Options: The extension options will take the form of three one year options (1+1+1). The Authority reserves the right to execute the extension options at its discretion.

Renewal: The extension options will take the form of three one year options (1+1+1). The Authority reserves the right to execute the extension options at its discretion.

Wales & West Midlands

Provision of the following services in the Wales & West Midlands region; Management services; Catering services; Retail & Leisure Services; Helpdesk Services; Mess Accommodation Services; Cleaning Services; Waste management services; Support services; as well as other required FM services.

Options: The extension options will take the form of three one year options (1+1+1). The Authority reserves the right to execute the extension options at its discretion.

Renewal: The extension options will take the form of three one year options (1+1+1). The Authority reserves the right to execute the extension options at its discretion.

Scotland & Northern Ireland

Provision of the following services in the Scotland & Northern Ireland region; Management services; Catering services; Retail & Leisure Services; Helpdesk Services; Mess Accommodation Services; Cleaning Services; Waste management services; Support services; as well as other required FM services.

Options: The extension options will take the form of three one year options (1+1+1). The Authority reserves the right to execute the extension options at its discretion.

Renewal: The extension options will take the form of three one year options (1+1+1). The Authority reserves the right to execute the extension options at its discretion.

### Planning Information

The Defence Infrastructure Organisation (DIO) is holding a Market Engagement (ME) event on the 19th August 2025 from 10am to 12pm. The event will be hosted on TEAMS. The purpose of the event is to enable potential participants to understand the planned tender process and the timescales anticipated for the procurement of the Defence Soft Facilities Management regional contracts. Suppliers are invited to express their interest in joining the event by emailing the Defence Soft Facilities Management Commercial Team: DIOComrcl-SFMFP@mod.gov.uk. Expressions of interest to join this ME event must be received by 10am on 18th August 2025. Attendee numbers are not limited, given this is a virtual event, however DIO reserves the right to schedule additional events if there is a significant number of respondents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/053210-2025 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Sep 2025 |
| Submission deadline | Not specified |
| Future notice date | 27 Aug 2025 |
| Award date | Not specified |
| Contract period | 17 Mar 2027 - 16 Mar 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,554,115,720 |
| Lots value | £4,554,115,720 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFENCE INFRASTRUCTURE ORGANISATION |
| Locality | LICHFIELD |
| Post town | Walsall |
| Postcode | WS14 9PY |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Lichfield |
| Electoral ward | Whittington & Streethay |
| Westminster constituency | Tamworth |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 55 - Hotel, restaurant and retail trade services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 90 - Sewage, refuse, cleaning and environmental services
- 98 - Other community, social and personal services

### Codes

- 50000000 - Repair and maintenance services
- 55110000 - Hotel accommodation services
- 55900000 - Retail trade services
- 79993100 - Facilities management services
- 90500000 - Refuse and waste related services
- 90911000 - Accommodation, building and window cleaning services
- 98311100 - Laundry-management services
- 98393000 - Tailoring services

## Release History

- 2 Sep 2025 at 13:44 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/053210-2025
- 2 Sep 2025 at 13:35 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/053204-2025
- 13 Aug 2025 at 11:39 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/048382-2025
- 1 Aug 2025 at 09:10 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/045066-2025
- 21 Jul 2025 at 10:07 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/041552-2025
- 17 Jul 2025 at 07:33 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/040694-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/053210-2025
  2nd September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/053204-2025
  2nd September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/048382-2025
  13th August 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/045066-2025
  1st August 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/041552-2025
  21st July 2025 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/040694-2025
  17th July 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://award.commercedecisions.com/dsp/web/project/f2ef6551-e502-4046-a482-decd8d465876/register
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0560bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0560bc.json.