--- title: "Replacement Information Technology Service Management (ITSM) Tool" ocid: "ocds-h6vhtk-056216" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056216" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056216.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056216.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE" published: "2025-07-18" --- # Replacement Information Technology Service Management (ITSM) Tool Buyer: THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE Current stage: Planning OCID: ocds-h6vhtk-056216 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056216) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-056216.json) ## Summary The Police and Crime Commissioner for Derbyshire is currently in the planning stage for the procurement of a new Information Technology Service Management (ITSM) Tool. This initiative aims to evaluate the advancements in technology since their last market exercise and potentially replace the existing ITSM system used by Derbyshire Constabulary. The process is in the preliminary planning phase, starting with a request for information, and is expected to move forward with a compliant procurement route once a business case is approved. The procurement process falls under the industry categories of software packages, information systems, IT services, and computer support services. Located in Ripley, Derbyshire, this opportunity is part of a larger initiative to improve services offered by the local police force. A preliminary market engagement notice was published on 18th July 2025, with a due date for stakeholder engagement feedback set on 19th September 2025. This tender offers significant opportunities for businesses specialising in IT services and software development, particularly those providing innovative solutions in IT service management tools. Small and medium-sized enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), are deemed suitable to compete for this contract. As the market engagement phase seeks to inform future procurement strategies, this represents an excellent opportunity for businesses to showcase new technologies that could influence the decision-making process. Companies with expertise in computer support services and those with a track record of working with public authorities will find this tender especially relevant, potentially leading to a long-term partnership with the Derbyshire Constabulary should the project's procurement phase proceed as planned. The engagement with various suppliers is expected to culminate in a decision by late November 2025, making it imperative for interested parties to respond promptly to initial requests for information. ## Notice Derbyshire Constabulary is currently looking into the available options for the Provision of a Force ITSM tool. The force is keen to understand how technology has progressed since the last market exercise and use this information to potentially update and replace it's existing ITSM system. The Force is assessing the available options so that a business case can be created to move the procurement forwards. To inform the business case, we are reaching out with this Request for Information [RFI] to the market to carry out a full review of existing ITSM tools. If the business case is approved, a compliant procurement route will be taken at the point of purchase. ### Planning Information https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94682&B= ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/041283-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Jul 2025 | | Submission deadline | Not specified | | Future notice date | 28 Nov 2025 | | Award date | Not specified | | Contract period | 13 Nov 2026 - 12 Nov 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE POLICE AND CRIME COMMISSIONER FOR DERBYSHIRE | | Locality | RIPLEY, DERBYSHIRE | | Post town | Derby | | Postcode | DE5 3RS | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF1 Derbyshire and Nottinghamshire | | ITL 3 | TLF13 South and West Derbyshire | | Local authority | Amber Valley | | Electoral ward | Ripley | | Westminster constituency | Amber Valley | | Delivery location | TLF East Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support - 72610000 - Computer support services - 72611000 - Technical computer support services ## Release History - 18 Jul 2025 at 12:00 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/041283-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/041283-2025 18th July 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94682&B= - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056216. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056216.json.