---
title: "Provision of Ticketing Retailing Equipment and Support Services at station locations."
ocid: "ocds-h6vhtk-056293"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056293"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056293.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056293.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN TRAINS LIMITED"
published: "2025-08-01"
---

# Provision of Ticketing Retailing Equipment and Support Services at station locations.

Buyer: NORTHERN TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-056293

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## Summary

Northern Trains Limited, based in York, has completed a procurement process for the provision of ticketing retailing equipment and support services at various station locations. The process involved the extension of the current agreement from 1st April 2026 to December 2026, following a notification of End of Service Life for the existing STARdesktop system. This service is essential for ticketing operations across 159 ticket offices in regions including UKC, UKD, and UKE. The procurement method was limited, bypassing a formal call for competition due to the protection of exclusive intellectual property rights. Key dates in the process included contract signing on 31st July 2025, and the tender falls under the industry category of repair, maintenance and related services to railways, with Fujitsu Services as the supplier.

This tender offers significant opportunities for businesses specialising in railway equipment, maintenance, and support services. Companies with expertise in managing complex ticketing systems and possessing the necessary intellectual property rights or unique technical capabilities are particularly well-suited to compete in such procurement processes. Entering into partnerships or subcontracting with larger firms like Fujitsu Services could also provide growth opportunities for smaller businesses looking to expand their offerings and establish themselves in the railway services sector.

## Notice

Extension to the current agreement for the Provision of Ticketing Retailing Equipment 'STARdesktop' and Support Services at station locations from 1st April 2026 until December 2026.

### Lot Information

Lot 1

Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services at station locations from 1st April 2026 until December 2026. This includes over 200 STARdesktop devices across 159 ticket offices for the issuing of tickets, railcards, reservations, staff discounts and journey planning information to customers of the railway On the 12th March 2025 the current service provider published a notification of the End of Service Life (EOSL) for STARdesktop and confirmed that this system will no longer be supported for operational for use beyond the end of 2026. Ticket retailing is critical activity for Northern Trains, and other Train Operating Companies (TOC's), and continuity in support activities until December 2026 will allow time for NTL to approach the market to source a replacement onboard train ticket retailing solution.

### Procurement Information

Award a contract directly as this approach is allowed under the UCR's where restrictions on the use of IPR do not trigger a requirement to conduct a new OJEU-compliant tender process. We believe in this circumstance the following is applicable: There are grounds where NTL as public body could award a subsequent contract to a third party using the exemptions in Regulation 50 of the UCR. This exemption is provided for under the UCR Regulation 50(1)(c) which allows Utilities to award a contract where the works, supplies or services can be supplied only by a particular supplier because competition is absent for technical reasons and where no reasonable alternative or substitute exists. The supplier owns copyright and the IPR in all the software. The absence of competition is not the result of an artificial narrowing down of the parameters of the procurement The works, supplies or services can only be supplied only by a particular supplier because competition is absent for technical reasons and where no reasonable alternative or substitute exists. The supplier owns copyright and the IPR in all the software. The absence of competition is not the result of an artificial narrowing down of the parameters of the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/045091-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN TRAINS LIMITED |
| Locality | YORK |
| Post town | York |
| Postcode | YO1 6JT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FUJITSU SERVICES |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 34 - Transport equipment and auxiliary products to transportation
- 50 - Repair and maintenance services

### Codes

- 30144200 - Ticket-issuing machines
- 34940000 - Railway equipment
- 50220000 - Repair, maintenance and associated services related to railways and other equipment

## Release History

- 1 Aug 2025 at 09:37 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/045091-2025
- 21 Jul 2025 at 08:30 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/041487-2025

## Notice URLs

- http://www.northernrailway.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056293. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056293.json.