---
title: "Provision of Ticketing Retailing Equipment and Support Services for use onboard rail services."
ocid: "ocds-h6vhtk-056294"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056294"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056294.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056294.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN TRAINS LIMITED"
published: "2025-08-01"
---

# Provision of Ticketing Retailing Equipment and Support Services for use onboard rail services.

Buyer: NORTHERN TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-056294

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## Summary

Northern Trains Limited, the buying organisation based in York, United Kingdom, has recently completed a procurement process for the service category related to repair, maintenance and associated services for railways. The tender, titled "Provision of Ticketing Retailing Equipment and Support Services for use onboard rail services," involves an extension of the current agreement for these services from 1 August 2025 until December 2026. This procurement is particularly significant for regions including UKC, UKD, and UKE. The contract has been awarded using a limited procurement method, due to technical constraints and protection of intellectual property rights, which precluded a competitive tendering process. The tender reached the award stage on 31 July 2025, with Fujitsu Services selected as the supplier to provide and support the STARmobile devices across 23 depots.

This procurement presents substantial opportunities for businesses specializing in ticketing solutions and railway service equipment. Companies that excel in offering cutting-edge technological support and maintenance services tailored to the railway industry could benefit from future procurement cycles, as Northern Trains Limited anticipates an eventual replacement of the STARmobile system beyond 2026. The project underscores significant demand for businesses capable of developing innovative ticketing technology solutions, providing a lucrative avenue for enterprises operating in similar domains to propose alternative systems or enhancements throughout the contract period and beyond.

## Notice

Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services for use onboard rail services 'STARmobile' from 1 August 2025 until December 2026.

### Lot Information

Lot 1

Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services for use onboard rail services from 1 August 2025 until December 2026. This includes over 600 STARmobile devices and the support and maintenance of over 600 devices at 23 depots used in ticket selling, validation of digital tickets and processing of unpaid fares notices and penalty fares On the 12th March 2025 the current service provider published a notification of the End of Service Life (EOSL) for STARmobile and confirmed that this system will no longer be supported for operational for use beyond the end of 2026. Ticket retailing is critical activity for Northern Trains, and other Train Operating Companies (TOC's), and continuity in support activities until December 2026 will allow time for NTL to approach the market to source a replacement onboard train ticket retailing solution.

### Procurement Information

Award a contract directly as this approach is allowed under the UCR's where restrictions on the use of IPR do not trigger a requirement to conduct a new OJEU-compliant tender process. We believe in this circumstance the following is applicable: There are grounds where NTL as public body could award a subsequent contract to a third party using the exemptions in Regulation 50 of the UCR. This exemption is provided for under the UCR Regulation 50(1)(c) which allows Utilities to award a contract where the works, supplies or services can be supplied only by a particular supplier because competition is absent for technical reasons and where no reasonable alternative or substitute exists. The supplier owns copyright and the IPR in all the software. The absence of competition is not the result of an artificial narrowing down of the parameters of the procurement The works, supplies or services can only be supplied only by a particular supplier because competition is absent for technical reasons and where no reasonable alternative or substitute exists. The supplier owns copyright and the IPR in all the software. The absence of competition is not the result of an artificial narrowing down of the parameters of the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/045081-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN TRAINS LIMITED |
| Locality | YORK |
| Post town | York |
| Postcode | YO1 6JT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FUJITSU SERVICES |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 50 - Repair and maintenance services

### Codes

- 30123100 - Ticket-validation machines
- 30144200 - Ticket-issuing machines
- 50220000 - Repair, maintenance and associated services related to railways and other equipment

## Release History

- 1 Aug 2025 at 09:26 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/045081-2025
- 21 Jul 2025 at 08:31 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/041488-2025

## Notice URLs

- http://www.northernrailway.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056294. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056294.json.