---
title: "Feedback Service"
ocid: "ocds-h6vhtk-0562d6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0562d6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0562d6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0562d6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE NATIONAL ARCHIVES"
published: "2025-07-21"
---

# Feedback Service

Buyer: THE NATIONAL ARCHIVES  
Current stage: Award  
OCID: ocds-h6vhtk-0562d6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0562d6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0562d6.json)

## Summary

The National Archives, situated in Richmond, United Kingdom, has completed the procurement process for their "Feedback Service" project. This initiative involves designing and implementing a user interface leveraging the TNA Design System to enhance user experience. The procurement falls under the "services" category and was conducted directly below the threshold without competition. The project covers delivery across the UK regions UKI and UKJ, and it involves IT consultancy and software development. The contract was awarded to TORCHBOX LTD, a small to medium enterprise based in Bristol. The contract began on 11th July 2025 and is expected to culminate by 31st December 2025, with potential extension until 31st March 2026. Signed for a gross value of £44,370, the contract represents a strategic move by a central government public authority to improve user engagement.

This tender presents an excellent opportunity for businesses specialising in IT services, particularly consultancy, software development, and user interface design, to expand their portfolio by collaborating with government bodies. Businesses capable of delivering high-quality digital solutions that ensure accessibility and cohesive user experience are likely to be well-suited to such projects. The direct procurement method employed suggests the importance of establishing a robust reputation and maintaining streamlined communication for future engagement in similar government-centric projects, highlighting the potential for growth and increased market visibility within the public sector.

## Notice

Design and implement the user interface for the TNA feedback service, leveraging the TNA Design System to ensure a cohesive and accessible user experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/041594-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Jul 2025 |
| Contract period | 10 Jul 2025 - 31 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £36,975 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE NATIONAL ARCHIVES |
| Locality | RICHMOND |
| Post town | Twickenham |
| Postcode | TW9 4DU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Kew |
| Westminster constituency | Richmond Park |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TORCHBOX |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Jul 2025 at 11:09 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/041594-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/041594-2025
  21st July 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://torchbox.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nationalarchives.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0562d6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0562d6.json.