---
title: "Crowlin Recovery House - Mental Health Crisis Support Service"
ocid: "ocds-h6vhtk-056318"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056318"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056318.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056318.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS HAMPSHIRE AND THE ISLE OF WIGHT INTEGRATED CARE BOARD"
published: "2026-03-26"
---

# Crowlin Recovery House - Mental Health Crisis Support Service

Buyer: NHS HAMPSHIRE AND THE ISLE OF WIGHT INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-056318

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056318)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-056318.json)

## Summary

The procurement process for the Crowlin Recovery House - Mental Health Crisis Support Service, led by NHS Hampshire and Isle of Wight Integrated Care Board, has reached the award stage. Located in the South East of England, the project falls under the health and social work services category. The procurement employs an open procedure with a light-touch regime, ensuring transparency. The contract award, dated 24 March 2026, names Holistic Recruiters Limited as the successful supplier, commencing from 14 December 2026 to 13 December 2029, with an option for a further 12-month extension. The project, valued at £3,693,900, is positioned to provide short-term mental health crisis support, aiming to prevent escalation that might result in hospitalisation. The Recovery House offers non-clinical interventions available 24/7 without the need for CQC registration due to its nature.

This tender presents substantial business growth opportunities for enterprises specialising in health and social services, particularly those experienced in providing rapid-response support for mental health crises. With a focus on non-clinical interventions, businesses equipped with resources to offer trauma-informed care are well-suited to compete. Furthermore, being a three-year contract with potential for renewal, it offers stable revenue prospects, especially appealing to SMEs capable of delivering high-quality emotional and mental health support services. The open tender process welcomes various qualified entities, promoting competition and ensuring that the selected provider can meet the stringent demands of continuous service availability and effective intervention strategies.

## Notice

NHS Hampshire and Isle of Wight Integrated Care Board (ICB) are seeking a provider of Mental Health Crisis Support Services for Crowlin Recovery House, via an open tender process (Procurement Act - Light Touch). The Recovery House is a short-term residential, non-clinical service designed to provide quick access to support for individuals in mental health crisis or to individuals to avoid an escalating crisis that may otherwise result in inpatient hospital care. The service will be available 24/7 and will offer a range of focused interventions to address individuals' emotional and mental health needs, ensuring that they are well supported during their recovery. The Recovery House does not deliver regulated activities therefore no CQC registration is required.

### Lot Information

Lot 1

Renewal: The contract includes the option to extend for a period of 12 months.

### Planning Information

NHS Hampshire and Isle of Wight (NHS HIOW) is seeking the views of Providers with regards to the Recovery House (Mental Health Crisis Support Service) via a Request for Information (RFI), which can be accessed via our In-tend etendering portal. Responses to the RFI must be submitted by 12 midday on Friday 15th August 2025. 
Instructions on how to access the tender via our E-tendering portal:
1) Browse the SoEPS Commissioning Support portal: https://intendhost.co.uk/soepscommissioning
2) Click the "Register" link on the left-hand side of the page.
3) Enter your correct business and user details.
4) Note the email address and password chosen and Click Register My Company" when complete.
5) Login to the portal with the username/password.
6) You will be prompted to change your password on first login.
7) Hover your mouse over the "Tenders" button on the main toolbar and choose the relevant option:
- "My Tenders" shows a list of the opportunities in which you have already expressed an interest or to which you have been invited;
- "Awarded" shows a list of tenders awarded on the system (where these are were open to all);
- "Current" shows a list of all the advertised opportunities on the system (i.e., open to all) in which you are able to express an interest;
- "Forthcoming" shows a list of pipeline projects (including those in which providers can still express an interest - i.e., deadlines not yet reached).
8) Click on the "View Details" button for relevant opportunity to access the content, clicking "Express an Interest" where required to do so.
9) Click the relevant procurement as required then click the "Opt-In" at the bottom of the page to start building your submission to the procurement stage. This will move the project over to your "My Tenders" page. (This is a secure area reserved for your projects only).
10) Note the deadline for completion and follow the on screen instructions to complete the RFI, accessing any attached documents as required.
11) Any questions on specific opportunities should be directed through the portal messaging facility.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027860-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2026 |
| Submission deadline | 10 Nov 2025 |
| Future notice date | 1 Sep 2025 |
| Award date | 24 Mar 2026 |
| Contract period | 14 Dec 2026 - 13 Dec 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,800,000 |
| Lots value | £3,800,000 |
| Awards value | £3,693,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HAMPSHIRE AND THE ISLE OF WIGHT INTEGRATED CARE BOARD |
| Additional buyers | NHS SOUTH OF ENGLAND PROCUREMENT SERVICES |
| Locality | EASTLEIGH |
| Post town | Southampton |
| Postcode | SO50 5PB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ31 Portsmouth |
| Local authority | Portsmouth |
| Electoral ward | Cosham |
| Westminster constituency | Portsmouth North |
| Delivery location | TLJ3 Hampshire and Isle of Wight |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HOLISTIC RECRUITERS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 26 Mar 2026 at 12:08 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/027860-2026
- 30 Sep 2025 at 16:02 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/061064-2025
- 21 Jul 2025 at 14:05 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/041701-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/027860-2026
  26th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/061064-2025
  30th September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/041701-2025
  21st July 2025 - Preliminary market engagement notice on Find a Tender
- https://in-tendhost.co.uk/soepscommissioning
  This tender will be run using the In-tend tendering portal. All relevant tender documentation can be located via the portal: https://in-tendhost.co.uk/soepscommissioning

## Notice URLs

- http://www.holisticrecruiters.uk
- https://intendhost.co.uk/soepscommissioning
- https://www.hantsiow.icb.nhs.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.porthosp.nhs.uk/about-us/our-trust/Our-Procurement-and-Supply-Chain-Team

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056318. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056318.json.