---
title: "SYP - Sostenuto Sunrise Support and Maintenance"
ocid: "ocds-h6vhtk-056383"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056383"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056383.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056383.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY"
published: "2025-07-22"
---

# SYP - Sostenuto Sunrise Support and Maintenance

Buyer: SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-056383

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056383)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-056383.json)

## Summary

The South Yorkshire Mayoral Combined Authority has completed a direct procurement process for the "SYP - Sostenuto Sunrise Support and Maintenance" contract. This involves an IT service management tool that supports the daily operations of South Yorkshire Police's IT department. The contract was awarded on 26th June 2025, with a completion date set for 1st April 2028. Services will be provided in the United Kingdom's UKE3 region, and the procurement follows a "below threshold - without competition" method specific to software-related services. The legal basis for the procurement is aligned with legislation 2023/54.

This procurement creates significant opportunities for businesses specialising in software-related services, particularly those experienced with IT service management solutions. SMEs like SUNRISE SOFTWARE LIMITED, which successfully secured the contract, can benefit by showcasing their expertise in providing comprehensive support and maintenance solutions for large-scale IT infrastructure. Businesses capable of offering robust IT management tools, CRM, ticketing systems, and performance metrics suitable for extensive user bases are well-positioned to compete in similar tenders for public authority clients within the sub-central government sector.

## Notice

This is a contact for South Yorkshire Police. The solution is an IT service management tool which has underpins the daily operations of the IT department. The system provides, ticketing, CRM, change management, incident management, problem management, SLA tracking and performance metrics for the department as well as providing a self-service portal for approx. 10,000 police officers and staff across SYP and HP

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/041868-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Jun 2025 |
| Contract period | 25 Jun 2025 - 1 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £120,498 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE MAYORAL COMBINED AUTHORITY |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUNRISE SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 22 Jul 2025 at 09:19 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/041868-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/041868-2025
  22nd July 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://www.sunrisesoftware.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056383. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056383.json.