---
title: "CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software"
ocid: "ocds-h6vhtk-056509"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056509"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056509.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056509.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SHETLAND ISLANDS COUNCIL"
published: "2025-07-24"
---

# CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software

Buyer: SHETLAND ISLANDS COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-056509

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056509)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-056509.json)

## Summary

The procurement process undertaken by the Shetland Islands Council involves a contract for the "CCS Call Off RM1557.14 Lot 2 Cloud Software - ITSM Software," classified under the industry category of Software package and information systems. Located in Lerwick, Shetland, this contract reflects the fulfilment of a Social Care Case Management System. The process was completed as of 24th July 2025 under a limited procurement method, executed without prior publication of a call for competition, focusing on goods under a CCS Framework (RM6259-Lot 2 ITSM). The procurement stage is in the award phase, and The Access Group has been designated as the supplier, given the contract was signed on 18th July 2025, with the award amounting to £1,754,304.

This tender provides significant opportunities for businesses specialising in IT software solutions, specifically those capable of delivering cloud-based ITSM software. Given the nature of the procurement process, being part of the established CCS Framework, companies familiar with such frameworks, particularly SMEs, stand to gain. Businesses intent on expanding into regional government sectors, such as the Shetland Islands, would find this contract beneficial. The opportunity aligns with strategic growth for enterprises aiming to establish a footprint within the public services sector, especially those offering robust IT systems and management solutions.

## Notice

Social Care Case Management System

### Procurement Information

Available from a CCS Framework- RM6259-Lot 2 ITSM

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/042571-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,754,304 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHETLAND ISLANDS COUNCIL |
| Locality | LERWICK, SHETLAND |
| Post town | Lerwick |
| Postcode | ZE1 0LZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Shetland Islands |
| Electoral ward | Lerwick North and Bressay |
| Westminster constituency | Orkney and Shetland |
| Delivery location | TLM66 Shetland Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE ACCESS GROUP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Jul 2025 at 08:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/042571-2025

## Notice URLs

- http://www.shetland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000805170
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00402

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056509. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056509.json.