---
title: "DWP Call Off Order Form (COOF) from the [Independent Shared Service Centre Two (ISSC2 Framework Agreement)]"
ocid: "ocds-h6vhtk-056606"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056606"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056606.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056606.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2025-07-25"
---

# DWP Call Off Order Form (COOF) from the [Independent Shared Service Centre Two (ISSC2 Framework Agreement)]

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-h6vhtk-056606

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056606)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-056606.json)

## Summary

The Department for Work and Pensions (DWP), located in London, United Kingdom, is conducting a procurement process under the Independent Shared Service Centre Two (ISSC2 Framework Agreement). Titled "DWP Call Off Order Form (COOF)," this process is classified under the "Business and management consultancy and related services" category. The current stage is an award update and contract update, with the contract running from 1 November 2013 to 31 October 2028. This extension is crucial as the existing agreement with Shared Services Connected Limited (SSCL) is set to expire at the end of October 2025. The procurement aims to ensure uninterrupted shared critical business support services and transition services, facilitating an exit approach in collaboration with SSCL under the Synergy Cluster strategy aligned with the Shared Services for Government Strategy.

This tender presents a substantial opportunity for businesses specialising in consultancy, human resources, finance, accounts, payroll, and procurement services. The process is well-suited for large-scale organisations familiar with public sector projects and those capable of transitioning and managing shared services. Given the scope and scale of the services required, businesses with the ability to provide comprehensive support and transitional management will find this opportunity particularly compelling. As the framework is set to re-procure technology and business process services, businesses capable of agile change management and enhanced financial transparency are likely to stand out in this competitive procurement process.

### Lot Information

DWP Call Off Order Form (COOF) from the [Independent Shared Service Centre 2 (ISSC2 Framework)]

Provision of: 1. shared critical business support services including human resources, finance and accounts, payroll and procurement to Crown and other public sector bodies 2. 'Transition Services' to support the phased approach the exit from the shared business support services from the Contractor to the DWP (including any of the Service Recipients and/or to any Replacement Contractor(s)) in accordance with a new phased transition approach.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/043018-2025 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Nov 2013 |
| Contract period | 23 Apr 2025 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £403,702,858 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | SHARED SERVICES CONNECTED LIMITED (SSCL; SHARED SERVICES CONNECTED LIMITED (‘SSCL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 25 Jul 2025 at 09:05 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/043018-2025

## Notice URLs

- https://www.gov.uk/government/organisations/department-for-work-pensions

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056606. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056606.json.