---
title: "Didcot Town Council IT support contract tender"
ocid: "ocds-h6vhtk-056633"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056633"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056633.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056633.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "DIDCOT TOWN COUNCIL"
published: "2025-07-28"
---

# Didcot Town Council IT support contract tender

Buyer: DIDCOT TOWN COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-056633

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## Summary

Didcot Town Council is seeking proposals for an IT support contract, providing management of its IT infrastructure, telephony, connectivity, licensing, and security. The Council aims to select a single supplier for the comprehensive support and billing of these services. Located in Didcot, United Kingdom, the contract covers various regions across the UK, including support for hardware, Microsoft 365 accounts, SharePoint documents, and network security. The procurement is at the tender stage, with a response deadline set for 12 noon on Friday, 15th August 2025. A full council meeting is scheduled on Monday, 8th September 2025 for a provisional decision, and the contract is valued at around £30,000 per annum for an initial term of three years, with an option to extend for two additional years.

This tender presents substantial opportunities for organisations specialising in IT support, offering services in maintenance, system support, software updates, and VOIP telephony. Suitable candidates would be those with expertise in managing diverse IT environments, providing proactive account management, and delivering regular trainings, especially related to cybersecurity. Companies possessing the capability to handle large-scale projects like installing internet connectivity in community centres or upgrading software systems will find this tender particularly advantageous. Strong understanding of local government IT requirements will be essential for firms looking to leverage this opportunity for growth and secure a lasting business relationship with Didcot Town Council.

## Notice

Didcot Town Council has embraced many changes over the last five years - especially in the IT infrastructure of the Council offices and is now seeking an organisation to provide an IT Support contract which will include management of our existing IT infrastructure; telephony; connectivity; licensing and security. The Council is looking for a preferred single supplier to provide the support, account management and billing for all services delivered. It is essential that there is a clear point of contact for specific roles and responsibilities. The contract will be for an initial three years with an option to extend for an additional two years and beyond. All contracts will be subject to satisfactory performance and by mutual agreement. Didcot Town Council aim to reach a provisional decision on the award of the contract by the Full Council meeting due to be held on Monday 8th September 2025 and the successful bidder will be required to work as soon as schedules allow. Scope of the work required: * Ongoing support for staff and Cllrs with Council issued hardware * Managing and providing ongoing support with Microsoft 365 accounts * Maintenance of Council documents in Sharepoint * Assisting with any issues relating to 3rd party specialist software * Managing a range of different devices including laptops, tablets, mobile phones and printers * Managing the security of the Council's IT systems * Managing the Council's wifi networks, internet lines and any connectivity issues across the portfolio of Council buildings * Running a programme of training for staff and Town Cllrs - especially relating to the avoidance of phish emails * Ad hoc IT projects such as software up-grades; the provision of internet/wifi connectivity in a new Community Centre due to open in November 2025, plus more * Opportunities to quote for VOIP Telephony and mobiles * Detailed service legal agreement including response times * Dedicated account manager who will be pro-active in the management of our IT needs with regular meetings and updates as required - please see the attached documents for more detailed information. The anticipated value based on an initial three year contract, is around PS30,000 per annum, or PS90,000 over three years (excluding VAT). This does not include new devices; telephony; internet and wifi for the new building and conversion from Windows 10 to Windows 11. Deadline for responses is 12 noon on Friday 15th August 2025. Bidding documents may be posted in a sealed document and marked 'IT Opportunity - PRIVATE AND CONFIDENTIAL' marked for the attention of Mrs Janet Wheeler, Town Clerk and Responsible Financial Officer, Council Offices, Didcot Civic Hall, Britwell Road, Didcot, Oxfordshire, OX11 7HN. Alternatively, bidding documents may be emailed (jwheeler@didcot.gov.uk) but must be password protected - the password should be texted to the Town Clerk - number supplied as required. Please see attached documents for full details of this tender.

### Lot Information

Lot 1

Renewal: The contract will be for an initial three years with an option to extend for an additional two years and beyond.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/043348-2025 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jul 2025 |
| Submission deadline | 15 Aug 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Sep 2025 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | £30,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DIDCOT TOWN COUNCIL |
| Locality | DIDCOT |
| Post town | Oxford |
| Postcode | OX11 7HN |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | South Oxfordshire |
| Electoral ward | Didcot West |
| Westminster constituency | Didcot and Wantage |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 50312600 - Maintenance and repair of information technology equipment
- 72250000 - System and support services
- 72261000 - Software support services
- 72610000 - Computer support services

## Release History

- 28 Jul 2025 at 09:56 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/043348-2025
- 25 Jul 2025 at 11:01 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/043094-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/043348-2025
  28th July 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/043094-2025
  25th July 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-3477
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-3478
  Invitation to tender - IT support contract information
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-3479
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-3501

## Notice URLs

- http://www.didcot.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056633. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056633.json.