---
title: "P-3271 IT Hardware Maintenance and Support Services"
ocid: "ocds-h6vhtk-056734"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056734"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-056734.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-056734.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSLINK"
published: "2026-06-22"
---

# P-3271 IT Hardware Maintenance and Support Services

Buyer: TRANSLINK  
Current stage: Award  
OCID: ocds-h6vhtk-056734

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056734)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-056734.json)

## Summary

Translink, the Northern Ireland public transport provider, has completed its procurement process for IT Hardware Maintenance and Support Services under OCID ocds-h6vhtk-056734. This contract, awarded on 22nd June 2026, covers services such as hardware maintenance of servers and client devices, out-of-hours support, business continuity services, and transition and transformation services. The procurement stage is complete, and the contract began on 14th June 2026, running until 13th June 2029, with options for renewal. Under an open procedure in compliance with relevant UK regulations, Translink appointed CAPITA Business Services Ltd as the supplier. The procurement was conducted using an open method, aligning with criteria favouring quality (70%) and cost (30%). The service scope encompasses regions within Northern Ireland, indicating a strategic focus on local IT service infrastructure. The total contract value amounts to GBP 3,600,000 gross.

This contract offers significant opportunities for IT service providers, especially those specialising in hardware maintenance and consultancy services, within the procurement category of utilities. Businesses with experience in offering comprehensive IT solutions, including hardware disaster recovery and site planning, are well-suited to compete in similar future tenders. Large suppliers like CAPITA Business Services Ltd have demonstrated the scale and capability to meet such demands, providing a benchmark for other businesses aspiring to engage in public sector contracts. This contract reflects a forward-looking approach to technological resilience and efficiency, paving the way for suppliers with innovative transition and business continuity strategies.

## Notice

Translink is seeking to appoint a single supplier to support their Information Services Division with delivery of the following service areas: a. Hardware maintenance (physical servers, SAN/NAS, client devices eg laptops, desktops, and printers) b. Out of hours support (break / fix SLA for physical servers - 24 hours per day, 7 days per week, with a 4 hour response, 4 hour fix agreement). c. Business continuity services and testing d. Transition and transformation services (e.g. transition from one operational site(s) to an alternative/implementing new services e.g. print management.)

### Lot Information

Lot 1

Renewal: The Contract may be extended, on agreement with both parties, for 3 periods of 1 year.

### Planning Information

This is a Pre-Market Engagement exercise (PME) that seeks input from the market to inform the upcoming procurement of Hardware Maintenance and Support Services. NOTE : THIS CFT IS NOT A CALL FOR TENDER. Please download and read the Terms of Reference and Instructions for Participants which is available from the "CfT Documents" area. Your response to this market engagement questionnaire must be submitted as an attachment via the secure messaging area of the CfT. The deadline for submission of completed questionnaires is 12:00 on 12th August 2025. Please note: the procedure selected for this Pre-Market Engagement is not indicative of the procurement procedure to follow.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/058310-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jun 2026 |
| Submission deadline | 24 Mar 2026 |
| Future notice date | 12 Aug 2025 |
| Award date | 28 May 2026 |
| Contract period | 13 Jun 2026 - 13 Jun 2029 |
| Recurrence | 2032-02-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | £3,000,000 |
| Awards value | £3,000,000 |
| Contracts value | £3,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSLINK |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 7LX |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72110000 - Hardware selection consultancy services
- 72120000 - Hardware disaster-recovery consultancy services
- 72130000 - Computer-site planning consultancy services
- 72140000 - Computer hardware acceptance testing consultancy services
- 72150000 - Computer audit consultancy and hardware consultancy services

## Release History

- 22 Jun 2026 at 07:49 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/058310-2026
- 29 May 2026 at 10:38 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/050747-2026
- 25 Feb 2026 at 14:08 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016925-2026
- 28 Jul 2025 at 13:39 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/043516-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/058310-2026
  22nd June 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/050747-2026
  29th May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/016925-2026
  25th February 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/043516-2025
  28th July 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://etendersni.gov.uk/epps
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-056734. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-056734.json.