---
title: "Revenue Collection and Benefits Administration Services"
ocid: "ocds-h6vhtk-0567b0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0567b0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0567b0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0567b0.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF HOUNSLOW"
published: "2026-05-20"
---

# Revenue Collection and Benefits Administration Services

Buyer: LONDON BOROUGH OF HOUNSLOW  
Current stage: Tender  
OCID: ocds-h6vhtk-0567b0

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## Summary

The London Borough of Hounslow is actively inviting tenders for the provision of Revenue Collection and Benefits Administration Services, which falls under the industry category of general public and benefit services. The contract is set to commence in February 2027 with full implementation slated for 1 October 2027. The procurement process is currently in the tender stage, with key deadlines including the tender submission endpoint on 27 July 2026. The services, anticipated to run until 30 September 2032, encompass Council Tax and Business Rates collection, Benefits Administration, Free School Meals administration, as well as associated customer services and IT systems management. Located in Hounslow, London, the council is utilising a competitive flexible procedure under the Procurement Act 2023, ensuring that the contract will be awarded based on the Most Advantageous Tender, factoring in quality and value for money.

This procurement presents a significant opportunity for businesses specialising in public service management, particularly those offering comprehensive administrative and IT system support. Companies with capabilities in managing large-scale collections and benefits distribution, alongside a robust customer service framework, would find this tender appealing. The framework is designed to encourage innovation and continuous improvement, making it ideal for businesses aiming to drive efficiency and cost savings. Businesses that can form consortia or partner with specialist subcontractors may also find traction, as the procurement encourages collaboration while maintaining singular accountability for performance and outcomes. The contract’s potential extensions also offer a long-term business prospect, contributing to sustained business growth.

## Notice

The Authority is seeking a suitably qualified and experienced Service Supplier to deliver high quality, compliant and customer focused Revenue Collection and Benefits Administration Services from 1 October 2027. The contract will include: * Fully managed Revenue Collection Service including Council Tax and Business Rates Collection * Fully managed Benefits Administration Service including Housing Benefits, Council Tax Support and Discretionary schemes * Fully managed Free School Meals administration * Customer services for Council Tax, Business Rates, Housing Benefits, Council Tax Support, Discretionary Schemes and Free School Meals * Provision of the IT systems used: Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet requirements for service delivery * Provision of system management for the Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet the requirements for service delivery * Mobilisation of the service and system implementation * Ongoing service improvement, cost savings and benchmarking * Exit and transition management support Contract start and go-live: The Contract is anticipated to commence in February 2027 to enable mobilisation and implementation. The full live service will commence on 1 October 2027. Contract term and end dates: The initial term will run until 30 September 2032. The Authority may extend the Contract by a further two (2) years (to 30 September 2034) and then by a further two (2) years (to 30 September 2036). For the avoidance of doubt, the Contract end date is aligned to 30 September and is not linked to the anniversary of the anticipated February commencement date.

### Lot Information

Lot 1

Renewal: The Authority may extend the Contract at its discretion by a first extension period of up to two (2) years, ending on 30 September 2034 and by a further extension period of up to two (2) years ending on 30 September 2036. The Contract end date (whether at the end of the Initial Term or any extension) is aligned to the Service Go-Live Date and will fall on 30 September. It is not linked to the anniversary of the anticipated February Contract Commencement Date.

### Planning Information

The Council intends to hold a series of online interviews with interested providers during August/September 2025.
It should be noted that this engagement is not a formal tendering process.
The information we gain through our market engagement will help to inform our commissioning intentions and refine our specification for this service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/046460-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2026 |
| Submission deadline | 27 Jul 2026 |
| Future notice date | 5 Sep 2025 |
| Award date | Not specified |
| Contract period | 12 Feb 2027 - 30 Sep 2032 |
| Recurrence | 2034-09-30 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000,000 |
| Lots value | £40,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HOUNSLOW |
| Locality | HOUNSLOW, LONDON |
| Post town | Twickenham |
| Postcode | TW3 3EB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Hounslow |
| Electoral ward | Hounslow West |
| Westminster constituency | Feltham and Heston |
| Delivery location | TLI75 Hounslow and Richmond upon Thames |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75110000 - General public services
- 75310000 - Benefit services
- 79940000 - Collection agency services

## Release History

- 20 May 2026 at 13:42 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/046460-2026
- 29 Jul 2025 at 09:14 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/043713-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/046460-2026
  20th May 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/043713-2025
  29th July 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.hounslow.gov.uk
- https://procontract.due-north.com/Procurer/Advert/View?advertId=01672879-e04a-f111-813c-005056b64545&fromAdvertEvent=True
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0567b0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0567b0.json.