--- title: "Financial Assessments" ocid: "ocds-h6vhtk-0567b6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0567b6" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0567b6.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0567b6.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON BOROUGH OF HOUNSLOW" published: "2025-08-11" --- # Financial Assessments Buyer: LONDON BOROUGH OF HOUNSLOW Current stage: Planning OCID: ocds-h6vhtk-0567b6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0567b6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0567b6.json) ## Summary The London Borough of Hounslow is in the planning stage of a procurement process for "Financial Assessments" services, essential for calculating contributions towards care services. This is part of a sub-central government initiative in the public service industry category, situated in Hounslow, London. The Council has scheduled a series of online engagement sessions with potential providers in August and September 2025, aiming to refine their service specifications through this preliminary market engagement. Notably, the formal tendering process has not yet commenced, with this initial step focusing on market insights. The primary objective is to start the contract on 1st October 2027, running through 30th September 2032, with an estimated value of £2,274,000. This tender offers substantial growth opportunities for businesses, especially those with expertise in financial assessments, welfare support, and debt reduction services. Given its scope for SMEs, companies specialising in providing timely and accurate financial assessments would find this project particularly lucrative. The Council's objective to lower contract costs by at least 10% while maintaining high performance and customer satisfaction indicates a preference for innovative solutions and process automation. Therefore, businesses that can deliver efficient, client-focused support and integrate self-service technologies may have a competitive advantage in meeting the project's aims and contributing to its success. ## Notice LBH is seeking to commission: Financial Assessments - The Financial Assessments service calculates the contribution that people need to make towards their care. A financial assessment must take place to receive services from the Council. Financial Assessments: Our vision for the Financial Assessments Service: Provide accurate, timely and person-centred assessments of individual's financial situation and proactively look to maximise a client's income through holistic support to access welfare benefits. To ensure that the assessment process works effectively as part of an overarching client contributions service. To deliver a service that contributes to the reduction of overall debt. Current performance 100% of financial assessments in 2024/25 were processed within 10 working days, or 15 working days if a visit is required (on receipt of all information), exceeding the 95% target This KPI is based on the time that the assessment is sat with the Financial Assessments team, the outcome of assessments may take longer because input from other teams is required or more information may be requested, in which case the clock is stopped until it returns to the team 508 financial assessments, including new assessments and reviews, were carried out in 2024/25 127 home visits were carried out to complete an assessment or review in 2024/25 Current contract cost Annual core contract cost: PS379k Objectives Lower contract cost by min 10% Improve accuracy of the assessments Monitor customer contact and satisfaction Maintain performance Prevent negative impact on accumulation of debt Automate processes wherever possible Ability for customer to self-serve wherever possible ### Planning Information The Council intends to hold a series of online interviews with interested providers during August/September 2025. It should be noted that this engagement is not a formal tendering process. The information we gain through our market engagement will help to inform our commissioning intentions and refine our specification for this service. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/047525-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Aug 2025 | | Submission deadline | Not specified | | Future notice date | 11 Aug 2025 | | Award date | Not specified | | Contract period | 30 Sep 2027 - 30 Sep 2032 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,274,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF HOUNSLOW | | Locality | HOUNSLOW, LONDON | | Post town | Twickenham | | Postcode | TW3 3EB | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI75 Hounslow and Richmond upon Thames | | Local authority | Hounslow | | Electoral ward | Hounslow West | | Westminster constituency | Feltham and Heston | | Delivery location | TLI75 Hounslow and Richmond upon Thames | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75110000 - General public services ## Release History - 11 Aug 2025 at 09:14 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/047525-2025 - 29 Jul 2025 at 09:21 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/043720-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/047525-2025 11th August 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/043720-2025 29th July 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0567b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0567b6.json.