---
title: "Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement"
ocid: "ocds-h6vhtk-0568b7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0568b7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0568b7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0568b7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2026-05-08"
---

# Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-0568b7

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0568b7.json)

## Summary

NHS England has completed the procurement process for the project titled "Future of Patient Feedback: A Roadmap for Measurement, Insight and Improvement," with The Kings Fund awarded the contract. This initiative falls under the Social research services category and aims to develop a national model for patient feedback for the NHS in England, with a contract value of £395,000.00 (exclusive of taxes). The procurement was conducted through an open procedure, resulting in three bids, and reached the award stage by 8th May 2026. Located in London, the project commenced on 1st June 2026 and is scheduled to conclude by 30th November 2026, but it includes a provision for an extension to ensure the completion of necessary activities.

This tender presents considerable opportunities for businesses specialising in research and development, healthcare consultancy, or data analytics. Companies with expertise in designing user feedback systems, particularly those adaptable to large-scale institutions like the NHS, would find this project aligns with their capabilities. The project demands innovative strategies to enhance feedback measurement and utility, offering prospects for those focused on integrating digital solutions and enriching patient experience insights. It significantly contributes to the broader goal of improving healthcare delivery, thereby supporting business growth through impactful healthcare innovation.

## Notice

By developing an understanding of user needs across the NHS, exploring feasible design options, and identifying constraints and dependencies, this project aims to design a national, holistic model for patient feedback across the NHS in England. The model will set out an overview of how the NHS collects, processes and disseminates feedback data that is purpose driven, cohesive, effective and designed to support improvement. In addition to the model design, the project will produce an implementation roadmap to support the transition from the current state to the future state.

### Planning Information

Request for Information via https://health-family.force.com/s/Welcome

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/042678-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2026 |
| Submission deadline | 9 Feb 2026 |
| Future notice date | 22 Sep 2025 |
| Award date | 6 May 2026 |
| Contract period | 31 May 2026 - 30 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | £400,000 |
| Awards value | £395,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE KINGS FUND |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79315000 - Social research services

## Release History

- 8 May 2026 at 14:57 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/042678-2026
- 23 Jan 2026 at 08:35 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006011-2026
- 15 Jan 2026 at 14:49 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003565-2026
- 30 Jul 2025 at 09:43 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/044137-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/042678-2026
  8th May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/006011-2026
  23rd January 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/003565-2026
  15th January 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/044137-2025
  30th July 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.england.nhs.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0568b7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0568b7.json.