---
title: "Customer audio announcement updates to London Underground fleets"
ocid: "ocds-h6vhtk-0568ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0568ed"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0568ed.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0568ed.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TRANSPORT FOR LONDON"
published: "2025-07-30"
---

# Customer audio announcement updates to London Underground fleets

Buyer: TRANSPORT FOR LONDON  
Current stage: Planning  
OCID: ocds-h6vhtk-0568ed

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0568ed.json)

## Summary

Transport for London (TfL) is in the planning stage of a procurement process titled "Customer audio announcement updates to London Underground fleets," focusing on the goods category within the utilities sector. The initiative involves updating Digital Voice Announcement (DVA) systems across various London Underground lines to incorporate new London Overground line names, enhancing clarity and adherence to modern customer information standards. This procurement, valued at a gross amount of £540,000, will cover updates on the Bakerloo, Central, Jubilee, Victoria, and S Stock lines. Key dates include a milestone for market engagement set to conclude by 25th August 2025. The procurement process is currently at the planning stage, with expected contract execution from 1st April 2026 to 31st March 2027.

This tender presents substantial opportunities for businesses specialising in video recording or reproducing apparatus, industry-specific software packages, or information systems, particularly those capable of aligning with Rail Vehicle Accessibility Regulations and modern customer insights. Companies that have experience working on large infrastructure projects or with government entities, like public authority central government bodies, could find a competitive edge. By contributing to the modernisation and consistency of customer announcements, businesses can leverage this opportunity to establish or expand their portfolio within the public transport and utilities sectors, gaining significant exposure and impact.

## Notice

Scope Description The proposed tender aims to secure updates to Customer Audio Announcements across London Underground (LU) fleets. These updates are required on the Bakerloo, Central, Jubilee, Victoria, and S Stock (District, Circle, Hammersmith & City, and Metropolitan) lines to reflect changes in London Overground (LO) line names. The scope of this tender includes updating the Digital Voice Announcement (DVA) systems on LU trains to incorporate the new LO line names, align with modernised customer information standards, and integrate relevant customer insights. Context In 2024, the eight LO lines were assigned unique names to improve clarity, understanding, and accessibility across the network. To support this initiative, Transport for London (TfL) is undertaking changes to LU trains, primarily by updating in-car mapping products and on-train DVA systems. This project focuses specifically on the latter, with the objective of updating DVAs across nine LU lines to modernise and align with customer insights. Objective The primary goal of this project is to ensure consistency and clarity for customers across TfL services by incorporating the new LO line names into LU DVAs. To maximise the impact, the project also aims to: *Address inconsistencies in announcement language and delivery. *Ensure compliance with Rail Vehicle Accessibility Regulations (RVAR) where possible. *Modernise announcements to better reflect customer insights.

### Planning Information

All relevant information will be contained in the EME document
To request please contact to Procurement Lead Halise Akkaya ( HaliseAkkaya@tfl.gov.uk ) before 17:00 GMT on 25th August 2025. Late Responses will not be considered.
Non-responses to this expression of interest will be deemed as not interested. If bidders do not choose to participate in the Early Market Engagement process, this will not affect the ability to participate in the tender, if Expression of Interest to participate in the tender is received by the closing date.
Your answers will be treated as TfL restricted in accordance with TfL standard S1782, Information security classification. This means that your answers will only be visible to people authorised by TfL, typically only the TfL staff involved in the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/044223-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | 1 Oct 2025 |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £450,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32333000 - Video recording or reproducing apparatus
- 48100000 - Industry specific software package
- 48810000 - Information systems

## Release History

- 30 Jul 2025 at 11:23 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/044223-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/044223-2025
  30th July 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0568ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0568ed.json.